Microsoft Windows 7: Supporting Windows 7 Desktops in the Enterprise

Course Overview

This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 exam.

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Related Courses

• Microsoft Windows 7: Updating your Technology Skills from Windows XP to Windows 7: Beta
• Microsoft Windows 7: A Comprehensive Introduction
• Microsoft Windows 7: Planning and Managing Windows 7 Desktop Deployments and Environments
• Microsoft Windows 7 Client: Installing and Configuring Windows 7 Client
• Microsoft Windows 7: Deploying and Managing Windows 7
• Microsoft Windows 7: Enterprise Desktop Support Technician (previously M6293)
• Microsoft Windows 7: Updating Your Technology Skills from Windows XP to Windows 7
• Microsoft Windows 7: Implementing and Administering Windows 7 in the Enterprise
• Windows 7 : Support avancé
• Migrating from Windows XP to Windows 7 with the Microsoft Deployment toolkit 2012

Audience

This course is intended for Windows 7 desktop support technicians who support users in all aspects of Windows 7. This will help resolve problems on Windows 7 computers from hardware failure and installations issues to more advance scenarios using Virtual Private Networking and data security technologies in Windows 7. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.

Skills Gained

After completing this course, students will be able to:

• Perform OS Installation Troubleshooting
• Identify and Resolve Desktop Application Installation and Running Issues
• Troubleshoot Hardware on Windows 7
• Identify the Cause of and Resolve Networking Issues
• Support Mobile Users
• Manage and Maintain Systems That Run Windows 7
• Identify the Cause of and Resolve Security Issues
• Utilise command line tools for all of the above

Prerequisites

• TCP/IP Troubleshooting skill
• Experience working in a domain environment
• Experience using desktop and command-line troubleshooting tools
• Experience installing and troubleshooting desktop application problems
• Experience configuring registry and group policy settings

Please Note: If you attend a course and do not meet the pre-requisites you may be asked to leave.

Course Outline

Module 01 - Windows 7 installation troubleshooting

• This module will cover an overview of the different installation methods, tools and components in a Windows 7 deployment strategies and how to troubleshoot the installation that is using theses tools. The technologies covered are Installation, Imaging, WIM file format, DISM, Activation, and Device Drivers

Module 02 - Troubleshooting Application Installation and Compatibility

• This module will investigate why applications can fail to install or work on a Windows 7 computer. Then what tools are provided to enable the application to work on Windows 7. Focusing on User Account Control, the Program Compatibility Trouble-shooter, Application Compatibility Toolkit, Windows XP Mode and the Problem Steps Recorder

Module 03 - Troubleshooting Hardware Failures

• During this module you will investigate a range of tools that enable you to diagnose hardware related failures. The tools include Windows Memory Diagnostic tool, Network Diagnostics tool, Reliability Monitor, Chkdsk, Safe Mode. This will then also lead into investigating common start issues.

Module 04 - Identify the cause and resolve network related issues

• This module will review IPV4 IP addressing basics (A,B,C) and introduce more complex subjects around Variable Length Subnet Masks (VLSM). And discuss IPV4 configuration methodologies. Provide an introduction into IPv6, and then investigate the use of network diagnostics tools IPconfig, Tracert/Pathping. Having proved basic network connectivity go on to troubleshoot name resolution issues before looking at resolving connectivity issues when access resources including Logon Issues and accessing Network Printers

Module 05 - Support Mobile Users

• This module provides students with the information to be able to support and troubleshoot the specific needs of roaming laptop users. They will investigate the Wireless, Virtual Private Network, Direct Access and Mobile Centre technologies of Windows 7.

Module 06 - Manage and Maintain System that run Windows 7

• Investigate system performance and reliability using Performance and Reliability Monitor tools. Manage systems with Windows Update, Backup and Restore along with System protection features. Utilise tools Event Viewer, Services and Disk management for system maintenance tasks

Module 07 - Identify the Cause of and Resolve Security Problems in Windows 7

• Investigate the new security features in Windows 7 and find out what challenges they can present and how to manage those issues when supporting users. These technologies include Windows Firewall, Applocker, and Internet Explorer 8 configuration, Encrypted File System, Windows Defender, UAC (in more detail) and Certificates