Microsoft Windows 7: Troubleshooting and Supporting Windows 7 in the Enterprise

Course Overview

This three-day instructor-led course will teach IT Professionals, experienced with Microsoft Windows XP and Windows Vista in a Tier 2 support environment, how to support the operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment.

CourseMonster have thousands of the latest IT, Technical, Sales, Marketing, HR, Finance, Project Management, Legal, Health & Safety, Management and Leadership training courses to choose from. Use our quick search bar to find the ideal Microsoft course for you. Alternatively call or email us.

Related Courses

• Microsoft Windows 7: Planning and Managing Windows 7 Desktop Deployments and Environments
• Microsoft Windows 7: Updating your Technology Skills from Windows XP to Windows 7: Beta
• Microsoft Windows 7: A Comprehensive Introduction
• Microsoft Windows 7: Deploying and Managing Windows 7
• Microsoft Windows 7: Enterprise Desktop Support Technician
• Microsoft Windows 7: Enterprise Desktop Support Technician (previously M6293)
• Microsoft Windows 7: Supporting Windows 7 Desktops in the Enterprise
• Microsoft Windows 7: Introduction - Level 1
• Microsoft Windows 7: Supporting Microsoft Windows 7 Desktop
• Microsoft Windows 7: Level 2

Audience

The primary audience for this course is the Enterprise Desktop Support Technician (EDST) providing Tier 2 support. The secondary audience for this course is the Desktop Support Technician (DST) in an Upper MORG Organization. EDSTs are experienced IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. EDSTs must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs while adhering to business and technical requirements and constraints. EDSTs are primarily responsible for the maintenance and support of PC desktops, installing and testing line-of-business applications on end-user computers, and physically making changes to user desktops or re-images as required.

EDSTs have used previous versions of Microsoft Windows desktop operating systems and may have experience with Microsoft Windows Server operating systems. Their job requires them to keep their skills and knowledge current with new versions and updates of technology as defined by the business environment. They use EMS/PowerShell scripts for routine tasks and bulk operations. They conduct most server management tasks remotely by using Terminal Server or other administration tools installed on their local workstations.At Course Completion

Skills Gained

After completing this course, students will be able to troubleshoot:

• Startup issues on a computer with Windows 7 installed.
• Issues related to the application of Group Policy.
• Issues related to hardware devices and device drivers.
• Issues related to network connectivity.
• Remote connectivity issues.
• User profile and logon script issues.
• Issues related to security systems such as Encrypting File Systems (EFS), BitLocker, and file permissions.
• Issues related to operating system features and applications.
• Issues related to performance.

Examinations

• Microsoft® >>

• MCITP Microsoft Certified IT Professional >>

• Windows Client >>

• Exam 70-685 0 >>

Prerequisites

In addition to their professional experience, students who attend this training should already have the following technical knowledge:

• Networking fundamentals, including TCP/IP/User Datagram Protocol (UDP), Domain Name System (DNS)
• Microsoft Active Directory principles and management
• Microsoft Windows Server 2008 fundamentals
• Microsoft Windows Client fundamentals
• Fundamentals of using the 2010 Microsoft Office system or the 2007 Microsoft Office system

Students who attend this training can meet the prerequisites by attending the following courses, or obtaining equivalent knowledge and skills:

• Course 6292A: Installing and Configuring Windows 7 Client
• Course 6420B: Fundamentals of Windows Server 2008

Course Outline

Module 1: Resolving Startup Issues

This module describes how to identify and troubleshoot issues that affect the operating system's ability to start, and how to identify problematic services that are running on the operating system. It also describes how to use the Microsoft Windows 7 operating system advanced troubleshooting tools, collectively known as the Microsoft Windows Recovery Environment (Windows RE).

Module 2: Using Group Policy to Centralize Configuration

This module explains how Group Policy works and how to identify when an organization is not applying Group Policy objects (GPOs) properly.

Module 3: Resolving Issues for Hardware Devices and Device Drivers

This module explains how to troubleshoot hardware failures, and details physical hardware failures and those of drivers for hardware devices.

Module 4: Resolving Network Connectivity Issues

This module explainshow to configure and troubleshootboth wired and wireless network connections.

Module 5: Resolving Remote Connectivity Issues

This module explainshow to configure and troubleshoot technologies that enable remote users to connect toan organization's network infrastructure. These technologies can include virtual private networks (VPNs), Network Access Protection (NAP), and Windows 7 DirectAccess.

Module 6: Resolving Issues with Logon and Resource Access

This module explains how to troubleshoot and resolve logon issues related to user profiles, file access, and printer access.

Module 7: Resolving Issues Related to Security

This module explains how to work with the wide range of security features that Microsoft Windows 7 uses to secure data, including both Encrypting File System (EFS) and BitLocker, as well as security configuration options included with Internet Explorer, and using file permissions tolimit file access, usually on file servers.

Module 8: Resolving Issues Related to Operating Systems and Applications

This module explains how to support the installation and operations of applications. It also addresses how to ensure that applications continue to function correctly and prevent security issues by applying updates in a timely way.

Module 9: Resolving Performance-Related Issues

This module explains how to conduct proactive monitoring of your Microsoft Windows 7 computers to avoid performance-related problems. It also covers supporting users by optimizing Windows 7, and how to collect and interpret data that pertains to performance characteristics.

Module 10: Appendix A: Implementing a Troubleshooting Methodology

This supplementary material / optional Module covers theresponsibilities of an enterprise desktop support technician (EDST), the benefits of developing a troubleshooting methodology, and the benefits of following the procedures laid down in that methodology.