The Specialist Certificate in Business Relationship Management provides candidates with an
understanding of the principles of, and practical experience of using, industry best practice
involved in operating, monitoring, reporting, implementing, planning and improving Business
This course is aimed at those working or preparing to work in a Business Relationship
environment whether at a technical, operational, supervisory or managerial level. This course may
also be of value to Project Managers, Business Managers and Business Process Owners, Service Owners
and personnel working in other areas of ITSM
This course is aimed at
Individuals who require a working knowledge of the industry best practice used in BRM and how
it may be used to enhance the quality of ITSM within an organisation.
IT professionals who are working within an organisation which has adopted and adapted some of
these practices and are required to deliver or improve BRM within an ongoing Service Improvement
Candidates wishing to be trained and examined for this qualification must already hold the ITIL
Foundation Certificate in IT Service Management (includes the v3 Foundation or v2 Foundation plus
Bridge Certificate) which shall be presented as documentary evidence to gain admission. It is
recommended that candidates have a minimum of two years' experience in IT Service Management
If you need training for 3 or more people, you should ask us about onsite training. Putting
aside the obvious location benefit, content can be customised to better meet your
business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or
simply mention it when we contact you.