Course Specifics

Course Outline

Holders of the BCS (formerly ISEB) Specialist Certificate in Business Relationship Management will be able to demonstrate their competence in, and their ability to:

  • Explain the goal and objectives of Business Relationship Management
  • Understand and explain processes, roles and functions, especially those related to BRM
  • Use different approaches to, and application of, standards, industry best practice frameworks and guidelines, relevant to BRM
  • Develop and improve the internal, customer and business focus of BRM
  • Define the value of IT to the business, the business value chain and the value network
  • Implement and manage the processes for managing the provision of service, implementation of new services and service reporting through all stages of the service lifecycle
  • Develop and agree the approach to business/IT alignment in collaboration with the relevant stakeholders
  • Develop relationships with customers and business managers by meeting, discussing, reviewing and negotiating with customers, users, stakeholders and other business managers
  • Understand the business viewpoint and the need for communication
  • Use and apply the Demand Management process to define future customer and business needs
  • Assist with the production of business cases
  • Be aware of the support tools and techniques available for the implementation and support of Business Relationship Management, where possible identifying and instigating improvements
  • Practical analysis of reports and statistics and proposing resolutions to improve the overall service performance
  • Produce BRM reports for dissemination and interpret and use their contents
  • Understand the interdependencies between BRM and other IT areas and processes
  • Assist with the planning and implementation of BRM

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Scheduled Dates

  • Location
    Cost
    Duration
    Start Date
     
London (Central)
  • London
    1310
    3
    05 Jan 15
  • London
    995
    3
    26 Jan 15
  • London
    1310
    3
    17 Feb 15
  • London
    1310
    3
    13 Mar 15
  • London
    1310
    3
    07 Apr 15
  • London
    995
    3
    20 Apr 15
  • London
    1310
    3
    29 Jun 15
  • London
    1310
    3
    04 Aug 15
  • Manchester (Greater)
    • Manchester
      1310
      3
      13 May 15
    • Edinburgh
      • Edinburgh
        1310
        3
        11 Feb 15
      • Yorkshire (West)
        • Leeds
          1310
          3
          28 Jan 15
        • Leeds
          1310
          3
          31 Mar 15

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