Course Outline

Course Outline

Holders of the BCS (formerly ISEB) Specialist Certificate in Business Relationship Management will be able to demonstrate their competence in, and their ability to:

  • Explain the goal and objectives of Business Relationship Management
  • Understand and explain processes, roles and functions, especially those related to BRM
  • Use different approaches to, and application of, standards, industry best practice frameworks and guidelines, relevant to BRM
  • Develop and improve the internal, customer and business focus of BRM
  • Define the value of IT to the business, the business value chain and the value network
  • Implement and manage the processes for managing the provision of service, implementation of new services and service reporting through all stages of the service lifecycle
  • Develop and agree the approach to business/IT alignment in collaboration with the relevant stakeholders
  • Develop relationships with customers and business managers by meeting, discussing, reviewing and negotiating with customers, users, stakeholders and other business managers
  • Understand the business viewpoint and the need for communication
  • Use and apply the Demand Management process to define future customer and business needs
  • Assist with the production of business cases
  • Be aware of the support tools and techniques available for the implementation and support of Business Relationship Management, where possible identifying and instigating improvements
  • Practical analysis of reports and statistics and proposing resolutions to improve the overall service performance
  • Produce BRM reports for dissemination and interpret and use their contents
  • Understand the interdependencies between BRM and other IT areas and processes
  • Assist with the planning and implementation of BRM

Scheduled Dates

  • Location
    Cost
    Duration
    Start Date
     
Virtual Class
  • TBA
    0
    3
    17 Nov 14
  • London (Central)
    • TBA
      0
      3
      24 Nov 14
    • London
      1310
      3
      02 Dec 14
    • London
      1310
      3
      05 Jan 15
    • London
      995
      3
      26 Jan 15
    • London
      1310
      3
      17 Feb 15
    • London
      1310
      3
      13 Mar 15
    • London
      1310
      3
      07 Apr 15
    • London
      995
      3
      20 Apr 15
    • London
      1310
      3
      29 Jun 15
    • London
      1310
      3
      04 Aug 15
    • Manchester (Greater)
      • Manchester
        1310
        3
        02 Feb 15
      • TBA
        0
        3
        23 Feb 15
      • Manchester
        1310
        3
        13 May 15
      • Edinburgh
        • Edinburgh
          1310
          3
          11 Feb 15
        • Berkshire
          • TBA
            0
            3
            16 Mar 15
          • Midlands (West)
            • TBA
              0
              3
              19 Jan 15
            • Yorkshire (West)
              • Leeds
                1310
                3
                25 Nov 14
              • Leeds
                1310
                3
                31 Mar 15
              • Onsite
                • Onsite
                  0
                  3
                  Onsite

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