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Customer Service Training Courses

 

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Brand Code Days Course Name
Customer Service CUSTCARE  1 Achieving Excellence in Customer Care
Communication Skills CS-CS-GT  1 Achieving Excellence in Customer Service
Customer Service 910  3 Achieving Excellence in Customer Service
Customer Service cm107252  1 Answering The Telephone
Customer Service BACSC/01  1 Building a Customer Service Culture
Customer Service CS  1 Customer Service
Customer Service cm106809  3 Customer Service Excellence (ILM Approved)
Finance 188  1 Customer Service Excellence for Finance Staff
Customer Service CS-CS-HC  1 Customer Service Skills (1 day)
Customer Service CS-CCS  1 Customer Service Skills: Credit Control Skills
Customer Service CS-CS-MD  1 Customer Service Skills: Difficult & Demanding Customer Situations
Customer Service CS-CS-DR  1 Customer Service Skills: The Managers Role (1 day)
Customer Service 44  1 Customer Service and Customer Care
Customer Service MPDDCSE  2 Delivering Customer Service Excellence
Customer Service ETW  1 Delivering Excellence in Customer Service via Email and on the Telephone
Customer Service 103  1 Enhancing the Visitors Experience
Customer Service cm102688  1 Exceeding the Needs of your Customer
Customer Service 102  1 How to say 'No' and retain Customer Satisfaction
Customer Service 2  1 Introduction to Account Management: Customer Relationship Management Course
Customer Service CTP  2 Managing Touchpoint Performance to Improve the Customer Experience
Customer Service CST1  2 Managing and Coaching your Customer Service Team
Customer Service MPDMCSTE  2 Maximising Customer Satisfaction in a Technical Environment
Customer Service 37  1 Objection Handling Skills
Customer Service D76099GC10  3 RightNow Customer Service Administration Rel 11.11 ** NEW **
D76478GC10  3 RightNow RightNow Customer Service Administration Rel 12.02 ** NEW **
CSAT  1 Service Desk Institute (SDI): Customer Satisfaction Surveys for IT Service ** NEW **
SDI SDI-FT  3 Service Desk Institute (SDI): Service Desk Analyst
Customer Service cm102681  1 Telephone and Reception Skills
Customer Service 36  1 Through the Customers' Eyes