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Support Training Courses

 

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Brand Code Days Course Name
Microsoft VBA10ADV  2 Advanced VBA - Office 2010 ** NEW **
Apple AMS182  2 Apple Mac OS X 10.7: Apple Mac Support for PC Technicians
Apple CRS622  3 Apple Mac OS X 10.7: Support Essentials
Avaya CS1KSSBC75  10 Avaya Communications Server 1000 (CS1K) Rls 7.5: Support Specialist Bootcamp
Blue Coat PAC0012  3 Blue Coat PacketShaper: Troubleshooting
Cisco SSPO  5 Cisco Service Provider: Supporting Cisco Service Provider IP NGN Operations
Cisco PAIETVS  2 Cisco Telepresence: Implementing Express TelePresence Video Solutions
Citrix CXA-100-1I  2 Citrix XenApp 5.0: Providing Help Desk Support for Citrix XenApp
CompTIA A+  5 CompTIA A+ 2009: Essentials Support Skills
CompTIA cm89062  5 CompTIA A+ 2009: Practical Application
COMNW11  5 CompTIA Network + Certification Support Skills (2011 Objectives) ** NEW **
Microsoft M6744  3 Configurer et dépanner Microsoft Internet Information Services (IIS) 7.0 Windows Server 2008
Finance 1790024  1 Derivatives for Support Staff
Finance CM9432  1 Financial Skills: Treasury: Treasury for Support Staff
HP 00192738  2 HP BladeSystem v10.31: APS Servicing HP BladeSystems 10.31
HP U8599SR  1 HP NonStop: Quick Introduction to NonStop Server Performance Tuning & Analysis
HP 00197979  3 HP ProLiant ML/DL/SL Servers Rev 10.31: Servicing HP ProLiant ML/DL/SL Servers Rev 10.31
ISEB IP-PPE  4 ISEB Certificate in Programme and Project Support Office (PPSO) Essentials
ITIL ITILOPSU  5 ITIL ® v3: Capability Certificate: Operational Support & Analysis
ITIL ILOSA  4 ITIL v3 Capability: Operational Support and Analysis
Ipanema IPA0002  3 Ipanema Advanced Support ** NEW **
Ipanema IPA0001  4 Ipanema: Operational and Technical Support (OTS)
Six Sigma GDxx  5 Lean Six Sigma: Foundation Green Belt with eLearning Support
Six Sigma cm104692  10 Lean Six Sigma: Green Belt with eLearning Support
Linux 144  4 Linux Administration and Support
Microsoft cm105093  2 Microsoft Exchange Server: Supporting Microsoft Exchange
Microsoft cm105090  5 Microsoft Windows 2003: Supporting Windows 2003
Microsoft W7PS  3 Microsoft Windows 7: Configuration and Support
Microsoft M50331  5 Microsoft Windows 7: Enterprise Desktop Support Technician (previously M6293)
Microsoft MS:6292/62  5 Microsoft Windows 7: Installing and Configuring Windows 7 Client / Troubleshooting and Supporting Windows 7 in the Enterprise
Support par chat et coaching par un expert certifié MS70-680W  TBA Microsoft Windows 7: Préparation à la certification Microsoft 70-680 MCTS Windows 7 Configuration
Microsoft WIN72DTP  2 Microsoft Windows 7: Supporting Microsoft Windows 7 Desktop
Microsoft WIN7ENT  5 Microsoft Windows 7: Supporting Windows 7 Desktops in the Enterprise
Microsoft M6293  3 Microsoft Windows 7: Troubleshooting and Supporting Windows 7 in the Enterprise
Microsoft MW03-SUP  2 Microsoft Windows Server 2003: Support (for Helpdesk Staff)
Microsoft M6427  3 Microsoft Windows Server 2008: Configuring and Troubleshooting Internet Information Services (IIS) 7.0 in Windows Server 2008
Microsoft WVES  3 Microsoft Windows Vista: Enterprise Config & Support
Microsoft MS2262  2 Microsoft Windows XP: Supporting Users Running Applications on a Microsoft Windows XP Operating System
Microsoft MS2261  3 Microsoft Windows XP: Supporting Users Running Microsoft Windows XP Desktop Operating Systems (3 day)
Microsoft cm105091  5 Microsoft Windows XP: Supporting Windows XP
Support cm105087  3 PC fundamentals
Project Management PMPAS  2 Project Management: Providing Administrative Support for Projects and Project Managers
PA Secretarial PS-TS2  2 Providing Administrative and Secretarial Support for Teams (2 day)
SDI SDMFT  4 Service Desk Institute (SDI): Service Desk Manager
cm116865  4 Supporting IBM Nseries ** NEW **
Operating Systems SIUE2SKL  2 Supporting IT Users Effectively (Helpdesk)
Personal Effectiveness OYB  2 Supporting Your Manager(s)
TSOT  5 TSOT - Cisco TelePresence Support and Operation Training ** NEW **
Personal Effectiveness PA-SS1  1 The Essential Office Professional - Professional Skills for Administrators, Secretaries & Support Staff (1 day)
NOVVM  5 VME System Management & Tech. Support ** NEW **
Microsoft W7AV  2 Windows 7 : Support avancé