CourseMonster offers the training course ITIL V3 Capability Service. So you're a relationship manager,
contracts manager or supplier manager, or you work in a related
role? Perhaps you're looking to move into such a position, or you'd like to apply for a job in this
field, and you've already taken and passed your ITIL v3 Foundation level certification?
Why not consider taking the ITIL (c)v3: Capability Certificate: Service Offerings and Agreements
course, to formalise your understanding in this wide ranging and critical area. Widely recognised
and highly sought after in the job market, this qualification is also one of the possible steps on
the way to becoming an ITIL v3 Expert, gaining valuable credits towards that higher goal.
ITIL Capability Certificate: Service Offerings and Agreements will take participants through the
entire lifecycle of developing an offering from understanding the business need, the potential
demand for the service, development of the service portfolio, service catalogue, service level
agreements through to supplier and relationship management. The Service Capability series is
focused on role based clusters in a modular set, each with a certification.
Each cluster contains groupings of processes and roles from within ITIL IT Service Management,
intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction
and dependencies in their daily use. This Service Offerings and Agreements module focuses on: -
Service Portfolio Management - Service Level Management - Service Catalogue Management - Demand
Management - Supplier Management - Financial Management