At the end of last monththe latestedition ofITILwas launched. Referred toas 2011 the new editionisan update of the existing V3and not a new version.ITIL is continually refreshed to keep up with industry requirements and the new improved edition simplifies processes making them easier tounderstand. The full ITIL 2011 Summary of Updates can be found here , see below forsome update FAQs:

Is this an update or a new version?

ITIL 2011 is an update, not a new version. The updates to the publications are designed to:

  • Resolve any errors or inconsistencies in the text and diagrams, both in content and presentation.
  • Improve the publications by addressing issues raised in the Change Control Log, as analysed and recommended by the change advisory board (CAB) and approved by the Cabinet Office, part of HM Government. These are largely to do with clarity, consistency, correctness and completeness.
  • Address suggestions for change made by the training community to make ITIL easier to teach.
  • Review the Service Strategy publication to ensure that the concepts are explained in the clearest, most concise and accessible way possible. There is no notion of simplifying the concepts;rather, improving the exposition of the ideas.

By the time the update is published, ITIL V1 will no longer be in existence and V2 will be actively removed from the market, therefore the core publications will be referred to as ITIL. In order to distinguish between the 2007 and the 2011 editions, the latest edition will carry a "2011 Edition" flash.

When will ITIL 2011 publish?

The publication date is 29 July 2011 for the hard copies. Electronic formats including eBook, downloadable PDF and Online Subscription will follow soon after.

Why is ITIL being updated?

The reason for the update is to incorporate comments and suggestions received from the Change Control Log, which is located at
Since the previous publicationthere have been over 500 suggested changes, plus additional suggestions on roles, process flows, inputs and outputs from both users and trainers.

All publications have been through the continual service improvement (CSI) process, and ultimately, this is what makes ITIL what it is- a best-practice framework.

The 2011update is a direct result of feedback from the community that reads, uses and trains from this guidance. The guidance has been updatedbased on feedback from key stakeholders, and the end result will be guidance that is easier to navigate, read, translate, adopt and teach.

How do you ensure ITIL remains best practice?

A CAB has been established to monitor the changes that are logged for the ITIL core publications. The CAB reviews the comments placed on the Change Control Log and either accepts or rejects the issue. Accepted issues are discussed with the Cabinet Offi ce who balance the frequency of change against the need to keep the guidance up-to-date.

Will my software tool need to be updated?

This update should not affect the tool vendors, any impact will be minor. The scheme is administered by the APM Group (the Accreditor), on behalf of the Cabinet Office.

How can you be sure this update will stay in line with the original principles from ITIL 2007?

Maintaining the purity of the ITIL concepts, i.e. continuity between editions, is a prime responsibility of the mentors and Technical Advisor, who were all authors of the 2007 edition or 2007 ITIL glossary.

Information sourced from APMG

All of our ITIL v3 training courses post 29th July 2011 will be taught using the new 2011 edition. You can view, browseor bookour range of ITIL training courses by clicking on this link .