Improve the way in which youimplement and manage IT Services with the BCS Specialist Supplier Management training course . The coursefocuses onthe IT service management role and provides in-depth information and knowledge on how the role operates within an organisation. The course willenable delegates to develop their job specific skills using industry best practices andprovides candidates with an understanding of the principles and practical experience of using, industry best practice techniques involved in identification, selection, contracting, monitoring, reporting, and management of suppliers. This course is aimed at those working or preparing to work in a Supplier Management role and/or within a Supplier Management process whether at a technical, operational, supervisory or managerial level. This course may also be of interest to Project Managers, Business Managers and Business Process Owners. This course is aimed at:
Individuals who require a working knowledge of the industry best practice used in Supplier Management and how it may be used to enhance the quality of ITSM within an organisation.
IT professionals who are working within an organisation which has adopted and adapted some of these practices and are required to deliver or improve Supplier Management within an ongoing Service Improvement Programme (SIP).
Explain the goal and objectives of Supplier Management
Understand and explain the processes, roles and functions, especially those related to Supplier Management
Use different approaches to, and application of, standards, industry best practice frameworks and guidelines, relevant to Supplier Management and assist with the planning and implementation of Supplier Management
Develop and improve the customer and business focus of Supplier Management
Understand the different supplier categories and use and apply the Supplier Management process to manage interfaces between the business and the supplier(s) in conjunction with all other areas of IT
Define Supplier Management requirements and understand, select, develop and implement the most appropriate Supplier Management solutions, technology and environment
Manage suppliers through all stages of the supplier lifecycle, from identification of requirement, through to exit strategy
Identify and agree deliverables from suppliers in conjunction with the relevant stakeholders
Be aware of selection and negotiation techniques employed in Supplier Management with regards to invitation to tender (ITT) and contract approval
Identify and manage resources required in the management of suppliers, ensuring these are aligned with set priorities
Be aware of the support tools and techniques available for the implementation and support of Supplier Management and where possible identify and instigate improvements
Practically manage suppliers to ensure objectives are met, contracts are managed, performance is monitored and measured, interfaces and processes are effective, and exit strategies are compiled and implemented. This to be done in conjunction with other areas of IT and the business.
Produce Supplier Management reports for dissemination and interpret and use these to manage suppliers and their performance
Understand the interdependencies between Supplier Management and other IT areas and processes
This course can also be delivered as an in-house/onsite training course. To enquire or view available training dates in London and throughout the UK click on the link. You can also email us at training@CourseMonster.com or call 0800 40 848 40.