Source: Andy Hogg - Computer weekly

Within the IT world, change is inevitable. We have the constant release of security patches, hot fixes, service packs, new versions, changes to code, hardware replacements, configuration changes, modifications to reference data - the list goes on. How much exactly does change hurt an organisation? Well, 70-80% of service interruptions are caused by changes being made. So change equates to risk, and risk is not something that any business likes to encourage. Change is also unavoidable - unless you're happy with a 640x480 monochrome display and DBASE II as your strategic data platform of choice. So changing nothing is not an option either. The origins of ITIL :Back in the 1980s, the UK government, realising that organisations were becoming increasingly dependent on their IT systems, had some folks look into the whole subject of managing IT services. What they saw was various organisations (both public and private sector) experiencing essentially the same service management pains, but independently dreaming up and implementing their own best practices as a result. The folks looking at service management therefore distilled the shared experiences of all these organisations into a single unified set of best practices... Read the rest of the article here CourseMonsteroffers the entire range of ITILtraining courses , with dates and locations available throughout the UK. You can book and enquire onlineor call one of our professional training advisors on 0800 40 848 40 to find out more.