The Specialist Qualification in Service Level Management provides candidates with an understanding of the principles of, and practical experience, of using industry best practice involved in the compilation of a Service Catalogue, identification of service level requirements, construction of Service Level Agreements following negotiation with the customers, reviewing of service performance and implementing and managing service improvement plans or programmes
BCS® courses are delivered by Accredited BCS Training Partners
This course is aimed at those working or preparing to work in a Service Level Management role and/or within a Service Level Management process whether at a technical, operational, supervisory or managerial level. This course may also be of interest to Project Managers, Business Managers, Business Process Owners and Business staff involved in agreeing Service Level Requirements
Holders of the BCS (formerly ISEB) Specialist Certificate in Service Level Management will be able to demonstrate their competence in, and their ability to:
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If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
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