OS X Support Essentials is a three-day course that gives you a tour of OS X and covers the best ways to support OS X users. The course includes lectures and hands-on
exercises that provide real-world experience.
Training can be delivered on Yosemite, Mavericks, EI Capitan, Mountain Lion and other versions of Mac OS X.
Help desk specialists, technical coordinators, technical support personnel, service technicians,
technology specialists, power users, teachers, and others who support Mac users in educational or
Technical coordinators, teachers, or power users who manage computer
networks or computer labs that run OS X
The OS X troubleshooting process
How to use OS X tools and resources to
troubleshoot OS X
OS X Yosemite features and functionality, including how to find more
information about OS X Yosemite
How to prepare for Apple Certified Support Professional (ACSP)
Knowledge of OS X from a previous version and basic computer navigation skills
If you need training for 3 or more people, you should ask us about onsite training. Putting
aside the obvious location benefit, content can be customised to better meet your
business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or
simply mention it when we contact you.