Code: 
101
Duration: 
3-4 Day(s)
Price: 
1197-1480

Overview

OS X Support Essentials is a three-day course that gives you a tour of OS X and covers the best ways to support OS X users. The course includes lectures and hands-on exercises that provide real-world experience.

All versions

Training can be delivered on Yosemite, Mavericks, EI Capitan, Mountain Lion and other versions of Mac OS X.

Audience

Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in educational or business organizations. 

Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X

Skills Gained

  • The OS X troubleshooting process 
  • How to use OS X tools and resources to troubleshoot OS X 
  • OS X Yosemite features and functionality, including how to find more information about OS X Yosemite 
  • How to prepare for Apple Certified Support Professional (ACSP) 10.x certification

Prerequisites

Knowledge of OS X from a previous version and basic computer navigation skills

Course Specifics

Course Outline

Part 1: Installation and Configuration

  • Install OS X 
  • Setup and Configuration
  • OS X Recovery
  • OS X Software Updates

Part 2: User Accounts

  • User Accounts
  • User Home Folders
  • System Security
  • Keychain Management

Part 3: File Systems

  • File Systems and Storage
  • FileVault
  • Permissions and Sharing
  • File System Troubleshooting

Part 4: Data Management

  • Hidden Items, Shortcuts, and File Archives
  • System Resources
  • Metadata and Spotlight
  • Time Machine

Part 5: Applications and Processes

  • Application Installation
  • Document Management
  • Application Management and Troubleshooting

Part 6: Network Configuration

  • Network Essentials
  • Advanced Network Configuration
  • Network Troubleshooting

Part 7: Network Services

  • Network Services
  • Host Sharing and Personal Firewall

Part 8: System Management

  • Peripherals and Drivers
  • Print and Scan
  • System Troubleshooting

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

a Location Cost Days Date  
Clifton 1480313 Dec 17
Clifton 1320306 Dec 17
London 1320304 Dec 17
London 1320327 Nov 17
London 1320320 Nov 17
Clifton 1320313 Nov 17
London 1320325 Oct 17
Clifton 1320325 Oct 17
London 1320316 Oct 17
London 1320320 Sep 17
Clifton 1320318 Sep 17
London 1320311 Sep 17
London 1320323 Aug 17
London 1320314 Aug 17
London 411 Aug 17
Clifton 1320307 Aug 17
London 1320319 Jul 17
Clifton 1320319 Jul 17
Leeds 419 Jul 17
Reading 418 Jul 17
London 1320310 Jul 17
Clifton 1320326 Jun 17
London 1320314 Jun 17
Cardiff 407 Jun 17
London 1320305 Jun 17
Oxford 429 May 17
Belfast 426 May 17
London 1197324 May 17
Clifton 1320324 May 17
London 1320322 May 17
London 1320317 May 17