3 Day(s)


Mac OS X Support Essentials is a three-day, Apple Certified hands-on course that provides an in-depth exploration of troubleshooting on OS X Lion. This course is designed to give delegates a tour of the breadth of functionality of OS X Lion and the best methods for effectively supporting users of OS X Lion systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience


Knowledge of OS X from a previous version and basic computer navigation skills

Course Specifics

Course Outline

Chapter 1 - Installation

Prepare and partition the drive, install OS X Lion, use the installer log files to verify a successful installation, configure OS X Lion with the Setup Assistant, update software with Software Update and Installer, tips and techniques for troubleshooting an installation problem

Chapter 2 - User Accounts

Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, password selection, Keychain, and FileVault

Chapter 3 - File Systems

File systems supported by OS X Lion, file and directory ownership and permissions, Disk Utility and file repair, using the command line for file management

Chapter 4 - Data Management

The root volume, file system layout, preferences, frameworks, file types unique to OS X Lion (i.e. resource forks and packages), Spotlight, file archives, disk images. archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine

Chapter 5 - Applications and Processes

Applications supported in OS X Lion, applications created with different developer APIs, the UNIX concept of a process, the relationship of processes and applications, tools to monitoring and managing processes, application preferences, troubleshooting, Boot Camp

Chapter 6 - Network Configuration

Basic networking configuration, TCP/IP networking, Ethernet, AirPort, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements

Chapter 7 - Network Services

Connecting to common network resources, Network Users accounts with Directory Services, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues. Enabling network services on a OS X Lion client, peer-to-peer collaboration, sharing files between Macs and Windows, sharing web documents, screen sharing, firewall as well as techniques to isolate server issues from client and network issues

Chapter 8 - Peripherals and Printing

Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals, managing printers, print-job management, printer PPDs and PDF workflow, techniques for isolating cabling, driver, or application issues

Chapter 9 - System Startup

Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launchd and login window startup items

Certification Exam

Students can take the OS X Support Essentials 10.7 Exam to earn Apple Certified Support Professional (ACSP) 10.7 certification

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

a Location Cost Days Date  
London 945316 Aug 16
Clifton 945309 Aug 16
London 1075327 Jun 16
London 1075331 May 16
London 945324 May 16
Clifton 945317 May 16
Birmingham 1075303 May 16
London 1075325 Apr 16
London 945312 Apr 16
London 1075314 Mar 16
Birmingham 1075329 Feb 16
London 1075322 Feb 16
London 945316 Feb 16
London 1075325 Jan 16
Birmingham 1075311 Jan 16
London 1075314 Dec 15
Exeter 309 Dec 15
Clifton 945309 Dec 15
London 945302 Dec 15
Manchester 301 Dec 15
London 945318 Nov 15
London 1075316 Nov 15
Clifton 945328 Oct 15
London 1075314 Oct 15
London 945312 Oct 15