Course Outline

Course Outline

Chapter 1 - Installation

Prepare and partition the drive, install OS X Lion, use the installer log files to verify a successful installation, configure OS X Lion with the Setup Assistant, update software with Software Update and Installer, tips and techniques for troubleshooting an installation problem

Chapter 2 - User Accounts

Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, password selection, Keychain, and FileVault

Chapter 3 - File Systems

File systems supported by OS X Lion, file and directory ownership and permissions, Disk Utility and file repair, using the command line for file management

Chapter 4 - Data Management

The root volume, file system layout, preferences, frameworks, file types unique to OS X Lion (i.e. resource forks and packages), Spotlight, file archives, disk images. archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine

Chapter 5 - Applications and Processes

Applications supported in OS X Lion, applications created with different developer APIs, the UNIX concept of a process, the relationship of processes and applications, tools to monitoring and managing processes, application preferences, troubleshooting, Boot Camp

Chapter 6 - Network Configuration

Basic networking configuration, TCP/IP networking, Ethernet, AirPort, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements

Chapter 7 - Network Services

Connecting to common network resources, Network Users accounts with Directory Services, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues. Enabling network services on a OS X Lion client, peer-to-peer collaboration, sharing files between Macs and Windows, sharing web documents, screen sharing, firewall as well as techniques to isolate server issues from client and network issues

Chapter 8 - Peripherals and Printing

Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals, managing printers, print-job management, printer PPDs and PDF workflow, techniques for isolating cabling, driver, or application issues

Chapter 9 - System Startup

Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launchd and login window startup items

Certification Exam

Students can take the OS X Support Essentials 10.7 Exam to earn Apple Certified Support Professional (ACSP) 10.7 certification

Scheduled Dates

  • Location
    Cost
    Duration
    Start Date
     
Virtual Class
  • TBA
    0
    3
    01 Dec 14
  • London (Central)
    • TBA
      0
      3
      15 Dec 14
    • London
      1047
      3
      16 Feb 15
    • London
      1047
      3
      08 Apr 15
    • Manchester (Greater)
      • TBA
        0
        3
        22 Dec 14
      • Berkshire
        • TBA
          0
          3
          09 Feb 15
        • Midlands (West)
          • TBA
            0
            3
            02 Feb 15
          • Onsite
            • Onsite
              0
              3
              Onsite

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