3 Day(s)


OS X Support Essentials is a three-day course that gives you a tour of OS X and covers the best ways to support OS X users. The course includes lectures and hands-on exercises that provide real-world experience.

All versions

Training can be delivered on Yosemite, Mavericks, EI Capitan, Mountain Lion and other versions of Mac OS X.


Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in educational or business organizations. 

Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X

Skills Gained

  • The OS X troubleshooting process 
  • How to use OS X tools and resources to troubleshoot OS X 
  • OS X Yosemite features and functionality, including how to find more information about OS X Yosemite 
  • How to prepare for Apple Certified Support Professional (ACSP) 10.x certification


Knowledge of OS X from a previous version and basic computer navigation skills

Course Specifics

Course Outline

Part 1: Installation and Configuration

  • Install OS X 
  • Setup and Configuration
  • OS X Recovery
  • OS X Software Updates

Part 2: User Accounts

  • User Accounts
  • User Home Folders
  • System Security
  • Keychain Management

Part 3: File Systems

  • File Systems and Storage
  • FileVault
  • Permissions and Sharing
  • File System Troubleshooting

Part 4: Data Management

  • Hidden Items, Shortcuts, and File Archives
  • System Resources
  • Metadata and Spotlight
  • Time Machine

Part 5: Applications and Processes

  • Application Installation
  • Document Management
  • Application Management and Troubleshooting

Part 6: Network Configuration

  • Network Essentials
  • Advanced Network Configuration
  • Network Troubleshooting

Part 7: Network Services

  • Network Services
  • Host Sharing and Personal Firewall

Part 8: System Management

  • Peripherals and Drivers
  • Print and Scan
  • System Troubleshooting

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

a Location Cost Days Date  
London 1163327 Jun 17
Birmingham 1163327 Jun 17
Birmingham 1163318 Apr 17
London 1163318 Apr 17
London 1163322 Mar 17
London 1163322 Feb 17
Birmingham 1163322 Feb 17
London 1163330 Jan 17
Clifton 795306 Dec 16
London 795305 Dec 16
Birmingham 1163305 Dec 16