Code: 
CRS622
Duration: 
3 Day(s)
Price: 
1047-950

Overview

Mac OS X Support Essentials is a three-day, Apple Certified hands-on course that provides an in-depth exploration of troubleshooting on OS X Lion. This course is designed to give delegates a tour of the breadth of functionality of OS X Lion and the best methods for effectively supporting users of OS X Lion systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience

Prerequisites

Knowledge of OS X from a previous version and basic computer navigation skills

Course Specifics

Course Outline

Chapter 1 - Installation

Prepare and partition the drive, install OS X Lion, use the installer log files to verify a successful installation, configure OS X Lion with the Setup Assistant, update software with Software Update and Installer, tips and techniques for troubleshooting an installation problem

Chapter 2 - User Accounts

Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, password selection, Keychain, and FileVault

Chapter 3 - File Systems

File systems supported by OS X Lion, file and directory ownership and permissions, Disk Utility and file repair, using the command line for file management

Chapter 4 - Data Management

The root volume, file system layout, preferences, frameworks, file types unique to OS X Lion (i.e. resource forks and packages), Spotlight, file archives, disk images. archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine

Chapter 5 - Applications and Processes

Applications supported in OS X Lion, applications created with different developer APIs, the UNIX concept of a process, the relationship of processes and applications, tools to monitoring and managing processes, application preferences, troubleshooting, Boot Camp

Chapter 6 - Network Configuration

Basic networking configuration, TCP/IP networking, Ethernet, AirPort, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements

Chapter 7 - Network Services

Connecting to common network resources, Network Users accounts with Directory Services, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues. Enabling network services on a OS X Lion client, peer-to-peer collaboration, sharing files between Macs and Windows, sharing web documents, screen sharing, firewall as well as techniques to isolate server issues from client and network issues

Chapter 8 - Peripherals and Printing

Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals, managing printers, print-job management, printer PPDs and PDF workflow, techniques for isolating cabling, driver, or application issues

Chapter 9 - System Startup

Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launchd and login window startup items

Certification Exam

Students can take the OS X Support Essentials 10.7 Exam to earn Apple Certified Support Professional (ACSP) 10.7 certification

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Scheduled Dates

  • Location
    Cost
    Duration
    Start Date
     
London (Central)
  • London
    950
    3
    18 Mar 15
  • London
    950
    3
    30 Mar 15
  • London
    1047
    3
    08 Apr 15
  • London
    945
    3
    14 Apr 15
  • London
    950
    3
    15 Apr 15
  • London
    1075
    3
    22 Apr 15
  • London
    950
    3
    27 Apr 15
  • London
    950
    3
    06 May 15
  • London
    950
    3
    20 May 15
  • London
    945
    3
    26 May 15
  • London
    1075
    3
    15 Jun 15
  • London
    945
    3
    14 Jul 15
  • London
    1075
    3
    20 Jul 15
  • London
    1075
    3
    17 Aug 15
  • London
    945
    3
    18 Aug 15
  • London
    1075
    3
    14 Sep 15
  • London
    945
    3
    15 Sep 15
  • London
    1075
    3
    14 Oct 15
  • London
    945
    3
    20 Oct 15
  • London
    1075
    3
    16 Nov 15
  • London
    945
    3
    17 Nov 15
  • London
    945
    3
    01 Dec 15
  • London
    1075
    3
    14 Dec 15
  • Manchester (Greater)
    • Manchester
      950
      3
      08 Apr 15
    • Manchester
      950
      3
      02 Jun 15
    • Bristol
      • Clifton
        945
        3
        30 Mar 15
      • Clifton
        945
        3
        20 May 15
      • Clifton
        945
        3
        17 Jun 15
      • Clifton
        945
        3
        12 Aug 15
      • Clifton
        945
        3
        28 Oct 15
      • Clifton
        945
        3
        25 Nov 15
      • Clifton
        945
        3
        09 Dec 15
      • Midlands (West)
        • Birmingham
          1075
          3
          13 Apr 15
        • Birmingham
          1075
          3
          22 Jun 15
        • Birmingham
          1075
          3
          05 Oct 15
        • Birmingham
          1075
          3
          11 Jan 16
        • Surrey
          • Kenley
            950
            3
            08 Apr 15
          • Kenley
            950
            3
            13 May 15

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