0.5-5 Day(s)


Business Analysts are increasingly required to extend themselves beyond their traditional role of developing and maintaining IT systems. They need the capability to understand the business strategy, use proven techniques to analyse the business area, and identify changes to business processes needed to meet internal and external challenges

This course develops the skills needed to work with senior business and IT staff to analyse and model business activities. Delegates will learn how to investigate business problems, and how to identify and recommend appropriate creative solutions

At the end of the course delegates may sit an examination to attain the BCS (formerly ISEB) Business Systems Development Certificate in Business Analysis Practice. (These delegates should also book on course code BAPEX) Business Analysis Practice Examination

PLEASE NOTE: Fee does not include residential costs. Please contact us for the latest costs. Residential courses are normally held in Bournemouth

BCS® courses are delivered by Accredited BCS Training Partners


Those wishing to acquire the skill set required for analysing and addressing business problems

Those wishing to attain the BCS Business Systems Development Certificate in Business Analysis Practice. (These delegates should also book on course code BAPEX). Note that the BCS must be advised at least four weeks in advance of any special requirements

Skills Gained

Delegates will learn how to:

  • Describe how a business strategy is developed
  • Use strategic analysis techniques
  • Describe the need for project discipline
  • Explain techniques to investigate an organisations business systems
  • Describe an approach to improving business systems
  • Explain the importance of stakeholder management and use a stakeholder analysis technique
  • Use techniques for the analysis and modelling of business systems
  • Describe how recommendations for business improvement may be identified
  • Describe the contents of a rigorous business case for the development and implementation of business changes
  • Identify costs, benefits, impacts and risks for an option in a business case


A lifecycle for business change; The role of the Business Analyst within the lifecycle for business change; Other roles within the lifecycle for business change; Purpose of analysing and modelling business systems; The framework business analysis activities

Understanding the strategic context

  • Internal environment analysis; External environment analysis; SWOT analysis; Critical Success Factors, Key Performance Indicators and Performance Targets; The Balanced Business Scorecard as a framework for identifying CSFs and KPIs

Project discipline for business analysis studies

Terms of reference/project initiation; Business and project objectives; Deliverables from business analysis studies

Understanding the situation/issues

Stakeholder identification; Overview of investigative techniques; Representing an holistic view of the business situation

Analysing stakeholder perspectives

  • Stakeholder analysis; Identifying different perspectives; Defining perspectives
  • Analysing and modelling business activities
  • Developing a conceptual business activity model from a perspective; Identifying business events; Analysing business rules; Building consensus by resolving conflicts

Identifying potential solutions

Gap analysis - comparing the ideal and existing systems; Defining a new business model; Identifying IS/IT requirements to support the new business model

Making the business case

Structure of a business case; Identifying options for business change; Identifying and categorizing costs and benefits; Identifying and categorizing risks, Identifying impacts; The lifecycle for the business case

Case Study

A case study allows the delegates to undertake a simulated business analysis assignment


There are no specific pre-requisites for this course

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

a Location Cost Days Date  
Liverpool £1570321 Mar 18
London £1570319 Mar 18
London £1570326 Feb 18
Birmingham £1570319 Feb 18
London £1570326 Jan 18
Birmingham £1425326 Dec 17
London £1425326 Dec 17
Leeds £1525326 Dec 17
Reading £1525326 Dec 17
Manchester £1425326 Dec 17
Manchester £1525318 Dec 17
Plymouth £1525318 Dec 17
Reading £1570330 Nov 17
London £1570329 Nov 17
London £1075327 Nov 17
Reading £1525327 Nov 17
Manchester £1525327 Nov 17
Leeds £1570327 Nov 17
Dublin 321 Nov 17
London £1295320 Nov 17
Nottingham £1570316 Nov 17
London £1688331 Oct 17
Bristol £1570330 Oct 17
Manchester £1425330 Oct 17
London £1525330 Oct 17
Birmingham £1075330 Oct 17
Manchester £1570326 Oct 17
Brighton £1570323 Oct 17
Milton Keynes £1525323 Oct 17
London £1295323 Oct 17
Birmingham £1570319 Oct 17
London £1075316 Oct 17
London £1295327 Sep 17
Dublin £1570326 Sep 17
Birmingham £1525325 Sep 17
Edinburgh £1570325 Sep 17
Sheffield £1525325 Sep 17
Manchester £1425325 Sep 17
London £1425325 Sep 17
Liverpool £1570320 Sep 17
London £1570320 Sep 17
London £1525318 Sep 17
Birmingham £1075318 Sep 17
Manchester £1425329 Aug 17
London £1425329 Aug 17
Glasgow 525 Aug 17
Milton Keynes £1570323 Aug 17
Bristol £1570316 Aug 17
Manchester £1425331 Jul 17
Nottingham £1525331 Jul 17
London £1525331 Jul 17
Edinburgh £1570326 Jul 17
London £1425324 Jul 17
Birmingham £1075324 Jul 17
Reading £1525324 Jul 17
London £1570318 Jul 17
Dublin 317 Jul 17
London £1075317 Jul 17
London £1570329 Jun 17
London £1295328 Jun 17
Birmingham £1525326 Jun 17
Manchester £1075326 Jun 17
London £1570321 Jun 17
Manchester £1525319 Jun 17
London £1525319 Jun 17
Newcastle £1570319 Jun 17
Milton Keynes £1525319 Jun 17
Sheffield £1525330 May 17
Edinburgh £1570330 May 17
Southampton £1525330 May 17
Birmingham £1425330 May 17
Bath £1300124 May 17
Manchester £1525322 May 17
London £1075322 May 17
London £1570316 May 17