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BCS ISEB: BRM Business Relationship Management

Overview

The Specialist Certificate in Business Relationship Management provides candidates with an understanding of the principles of, and practical experience of using, industry best practice involved in operating, monitoring, reporting, implementing, planning and improving Business Relationship Management

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Audience

This course is aimed at those working or preparing to work in a Business Relationship environment whether at a technical, operational, supervisory or managerial level. This course may also be of value to Project Managers, Business Managers and Business Process Owners, Service Owners and personnel working in other areas of ITSM

This course is aimed at

  • Individuals who require a working knowledge of the industry best practice used in BRM and how it may be used to enhance the quality of ITSM within an organisation.
  • IT professionals who are working within an organisation which has adopted and adapted some of these practices and are required to deliver or improve BRM within an ongoing Service Improvement Programme (SIP).

Prerequisites

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (includes the v3 Foundation or v2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission. It is recommended that candidates have a minimum of two years' experience in IT Service Management

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London Region
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  • 3 dys
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  • 1,310
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  • 1,310
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  • 1,310
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