0.25-1 Day(s)


In this course you will compose and send email, schedule appointments and meetings, manage contact information and tasks, use notes, and create journal entries.


This course is intended for people with a basic understanding of Microsoft Windows, and who need to learn how to use Microsoft Outlook 2010 to compose and send email, schedule appointments and manage contact information.

Skills Gained

Delegates will learn how to:

  • familiarize themselves with the Outlook interface.
  • compose email messages by using Outlook.
  • send and receive email messages using Outlook.
  • organize email messages into folders.
  • manage contacts and contact information.
  • schedule appointments using Outlook.


Delegates should be able to:

  • Use a mouse
  • Type and use a keyboard
  • Navigate through Windows files and folders
  • Work with Windows - minimise, maximise, open and close

Course Specifics

Course Outline

Lesson 1: Getting Started with Outlook

  • Topic 1A: Identify the Components of the Outlook Interface
  • Topic 1B: Identify the Outlook Ribbon
  • Topic 1C: Customize the Outlook Environment
  • Topic 1D: Identify the Tabs and Commands in the Outlook Message Form
  • Topic 1E: Use Outlook Help

Lesson 2: Composing Messages

  • Topic 2A: Create an Email Message
  • Topic 2B: Format a Message
  • Topic 2C: Check Spelling and Grammar
  • Topic 2D: Attach a File
  • Topic 2E: Enhance an Email Message

Lesson 3: Sending and Receiving Messages Using Outlook

  • Topic 3A: Send an Email Message
  • Topic 3B: Read an Email Message
  • Topic 3C: Reply to and Forward an Email Message
  • Topic 3D: Print an Email Message
  • Topic 3E: Delete an Email Message

Lesson 4: Organizing Messages

  • Topic 4A: Manage Email Messages
  • Topic 4B: Move Email Messages into Folders
  • Topic 4C: Open and Save an Attachment

Lesson 5: Managing Contacts

  • Topic 5A: Add a Contact
  • Topic 5B: Sort Contacts
  • Topic 5C: Find the Geographical Location of a Contact
  • Topic 5D: Update Contacts

Lesson 6: Scheduling Appointments

  • Topic 6A: Explore the Outlook Calendar
  • Topic 6B: Schedule an Appointment
  • Topic 6C: Edit Appointments
  • Topic 6D: Print the Outlook Calendar

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

a Location Cost Days Date  
Leicester 165122 Dec 17
Leicester 165124 Nov 17
Leicester 165110 Oct 17
Leicester 165122 Sep 17
Leicester 165130 Aug 17
Leicester 165128 Jul 17
Bristol 113 Jul 17
Manchester 105 Jul 17
Leicester 165129 Jun 17
Belfast 119 Jun 17
Birmingham 112 Jun 17
Exeter 101 Jun 17
Oxford 131 May 17
Leicester 165105 May 17
Cardiff 101 May 17
London 350128 Apr 17
Leeds 121 Apr 17
Liverpool 119 Apr 17
Leicester 165113 Apr 17