Code: 
(DT)-00041
Duration: 
1-3 Day(s)
Price: 
1217-999

Audience

This course is for anyone who occasionally feels submissive or aggressive and wants to learn to stand up for their ideas whilst showing respect for others. It is equally valuable for those who want to better handle aggressive or submissive behaviour in others.

Overview

This course is about being more effective, positive and competent in the workplace, learning to be specific, stay relevant and achieve positive outcomes. It will help you make a plan for realistic change and enable you to realise the benefits of assertive behaviour. You will learn to say no effectively, give and receive criticism and recognise and deal with fear.

Skills Gained

  • A renewed confidence, and techniques to stand up for yourself in any situation
  • The ability to calm aggression or overcome passivity
  • The respect of your colleagues as you start saying what you really mean, even in difficult situations
  • A checklist to guide your behaviour in practice

Course Specifics

Course Outline

Stage 1 - The Course
Understanding Assertiveness
  • Understand what assertiveness really means
  • Explore the traits of assertiveness and other behaviours
  • Steady the passive / aggressive pendulum
  • Realise and overcome the fears that hold you back
  • Learn to respond to others rather than simply react
  • Increase your awareness of relevant brain functions, and how they relate to aggression / submission
  • Know your workplace rights
  • Learn to say 'No!', rather than 'No problem!'
Applying Assertiveness
  • The assertiveness toolkit: six different levels to tackle any situation
  • Learn how to listen actively, and why listening skills are so important
  • Develop your verbal and non-verbal communication skills
  • Appreciate the motivations of other people
  • Work through various scenarios, giving you the opportunity to put your new assertiveness skills into practice, in a supportive environment
  • Two-way developmental and motivational feedback sessions with the other delegates, to embed the learning.
Stage two - MP3 learning bites
  1. The art of being assertive
  2. Effective communication - Getting your message across
  3. Listen up
Stage three e-learning
  • After you have attended the course, a modular e-learning programme will be delivered to your inbox. These interactive, bite-sized follow-ups can be completed in your own time, and will cement the learning from the course with further practical exercises related to supervising your team.

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

a Location Cost Days Date  
Manchester 1217226 Mar 18
London 1217222 Mar 18
London 1695328 Feb 18
London 1217226 Feb 18
Glasgow 1217229 Jan 18
London 1217215 Jan 18
Leeds 1217215 Jan 18
Leicester 395222 Dec 17
Leicester 795115 Dec 17
London 999214 Dec 17
London 395114 Dec 17
Birmingham 450112 Dec 17
Leicester 395112 Dec 17
Leicester 395130 Nov 17
London 999228 Nov 17
London 999227 Nov 17
Birmingham 1217227 Nov 17
Edinburgh 450123 Nov 17
London 450123 Nov 17
London 450123 Nov 17
Birmingham 999221 Nov 17
Leicester 795117 Nov 17
London 395116 Nov 17
London 1217216 Nov 17
Manchester 450115 Nov 17
Leicester 395213 Nov 17
London 999213 Nov 17
Edinburgh 999224 Oct 17
Birmingham 450124 Oct 17
Leicester 795124 Oct 17
London 1217223 Oct 17
London 999219 Oct 17
Nottingham 450119 Oct 17
Leicester 395118 Oct 17
London 445117 Oct 17
Leeds 450117 Oct 17
Liverpool 317 Oct 17
Manchester 316 Oct 17
London 395112 Oct 17
Bristol 450129 Sep 17
Leeds 1217228 Sep 17
Manchester 450128 Sep 17
London 999226 Sep 17
West Bromwich 1217225 Sep 17
Leicester 395222 Sep 17
London 450120 Sep 17
London 880219 Sep 17
London 1217219 Sep 17
Leicester 795119 Sep 17
Birmingham 450118 Sep 17
Edinburgh 450113 Sep 17
Bristol 450113 Sep 17
Nottingham 450131 Aug 17
Belfast 330 Aug 17
Chipping Norton 425124 Aug 17
Edinburgh 450122 Aug 17
London 999221 Aug 17
Leicester 395216 Aug 17
Birmingham 999214 Aug 17
Leicester 395131 Jul 17
London 999231 Jul 17
Leicester 795128 Jul 17
Leicester 395228 Jul 17
London 999224 Jul 17
Exeter 321 Jul 17
Bristol 450119 Jul 17
London 999218 Jul 17
London 1217217 Jul 17
Birmingham 313 Jul 17
Leeds 450113 Jul 17
London 1695312 Jul 17
Birmingham 450129 Jun 17
London 999226 Jun 17
Bristol 450123 Jun 17
Leeds 319 Jun 17