Code: 
5C00091I
Duration: 
4 Day(s)

Overview

Learn to administer and configure the system and user features of Avaya Aura Call Center Elite.

Avaya Aura Call Center Elite features are used to accomplish call routing and vectoring solutions for various business objectives. Through hands-on labs, you will learn to administer a call center using the Avaya Aura Communication Manager.

Audience

Avaya associates, customers, channel partners, and business partners with installation and implementation responsibilities on the Avaya Elite platform.

Skills Gained

  • Call center components, concepts, and terms
  • Perform an initial call center configuration
  • Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music sources
  • Avaya Aura Call Center Elite features of Avaya Aura Communication Manager
  • Create and test call vectors
  • Avaya's call center applications used with Avaya Aura Call Center Elite

Prerequisites

  • Avaya Aura Communication Manager Basic Administration

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

a Location Cost Days Date  
Oxford 410 Jul 17
London 404 Jul 17
Exeter 428 Jun 17
Belfast 423 Jun 17
Manchester 419 Jun 17
Leeds 419 Jun 17
Reading 429 May 17