ITIL Service Operation

Duration: 
3 days
Codes: 
ITILLSO ITIL

Overview

The ITIL Service Operation Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate.

This certification is aimed at people involved with the management and control of Service Operation and, as such, does not cover process details in great depth. (For that level of information see the ITIL Expert Qualification: Operational Support and Analysis Certificate). The Service Operation Course provides information to enable delegates to gain competencies in:

  • Service Operations Principles
  • Service Operation Processes
  • Common Service Operation Activities
  • Organising Service Operation: Functions
  • Technology Considerations
  • Implementation Considerations
  • Challenges, Critical Success Factors and Risks

Please be aware, this course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification. The program is targeted at:

  • Individuals who have attained the ITIL Foundation certificate in Service Management,and who wish to advance to higher level ITIL certifications
  • Individuals who require a understanding of Service Operation and how it enhances the quality of IT service within an organisation
  • Anyone involved in the ongoing management, coordination or integration of operational activities within the Service Lifecycle

It is accredited by, and follows the syllabus specified by the APM Group ( www.apmgroup.co.uk ).

Examinations

The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%).

For the Cabinet Office's Published Best Practice ITIL Glossaries please visit the ITIL Official Website here

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

Click a Date to Enroll.

Course Location Days Cost Date
New South Wales
Sydney4 3630 $3630 19-01-14
Australian Capital Territory
Canberra4 3630 $3630 19-01-14
New South Wales
Newcastle3 3299 $3299 19-01-14
Western Australia
Perth4 3630 $3630 19-01-14
New South Wales
Sydney4 3630 $3630 19-01-14
Victoria
Melbourne4 3630 $3630 19-01-14
New South Wales
Newcastle3 3495 $3495 19-01-14