TAP Certificate in L&D Consultancy Skills

Duration: 
3 days
Codes: 
L,TAP,D

Overview

Increasing numbers of experienced L&D professionals now play the role of L&D Consultants, managing a network of relationships with internal client groups. This involves dealing with incoming requests for training programmes, working in a consultative capacity with senior stakeholders to clarify business needs and confirming the nature of any associated solutions.

Audience

Delegates apply five stages of the Consultancy Process, to a selected scenario.

Leading to the TAP Certificate in L&D Consultancy Skills

Leading to the

TAP Certificate in L&D Consultancy Skills

Course Outline

The key objective of this challenging role is to agree best-practice solutions that employ the optimum blend of resources and that meet the needs of the business in a cost-effective manner. However, the skills and knowledge required to provide effective L&D consultancy do not necessarily come naturally to all trainers.

Benefits to the delegate

  • Learn a robust consultative methodology to interact with challenging and assertive stakeholders
  • Use methods to gather information and evidence to validate the stakeholder's need
  • Consider strategies to ensure that learning solutions are aligned with L&D best-practice
  • Learn in a size-restricted group of up to eight delegates
  • Enhance role credibility by obtaining a professional qualification

Learn a robust consultative methodology

to interact with challenging and assertive stakeholders

Use methods to gather information and

evidence to validate the stakeholder's need

Learn in a size-restricted group of up to

eight delegates

Enhance role credibility by obtaining

a professional qualification

Benefits to the organisation

  • A competent and qualified L&D Consultant who can deliver effective solutions to support organisational goals
  • Ensures that solutions agreed with stakeholders are aligned with L&D best-practice and genuinely meet the needs of the organisation
  • Enhances L&D's credibility within the organisation
  • Builds stakeholder trust in the reliability of consultancy

A competent and qualified L&D Consultant

who can deliver effective solutions to support organisational goals

Builds stakeholder trust in the reliability

of consultancy

TAP Certification

Due to their unique range and scope, TAP Qualifications provide individuals and organisations with a means to develop a career pathway based on achieving Certification of Learning and Development skills. This Certificate delivers a competency set aligned to the relevant L&D Standards published by The British Institute for Learning & Development.

Due to their unique range and scope, TAP Qualifications provide individuals and organisations with a means to develop a career pathway based on achieving Certification of Learning and Development skills. This Certificate delivers a competency set aligned to the relevant L&D Standards L&D Standards published by The British Institute for Learning & Development.

British Institute for Learning and Development (the Institute)

free

free professional Institute membership for a year, unless already a member. Please see more about the Institute's membership benefits here www.theBILD.org www.theBILD.org .

1. Understanding the L&D consultancy role

  • Understanding the consultant's role in stakeholder-centred consulting
  • Applying the skills of L&D consultancy within different contexts
  • Understanding the consultancy process

2. Employing a range of consultancy skills in order to maintain effective relationships

  • Employing a range of questioning techniques and types to effectively draw out and establish all relevant information and confirm requirements
  • Listening actively during all interactions to ensure a clear understanding of detail
  • Maintaining an assertive style to foster a positive two-way relationship with win/win outcomes
  • Adopting a facilitative style in order to ensure stakeholder ownership

3. Conducting interviews with stakeholders to effectively develop the brief

  • Handling the initial request for help promptly, identifying the stakeholder, purpose of project and desired outcomes in order to progress to the next stage
  • Planning the interview process, ensuring that a meeting of sufficient time is booked, questions are documented and a suitable recording method is selected
  • Structuring interviews in a logical fashion in order to maximise understanding
  • Exploring relevant detail, challenging own and stakeholder's assumptions and identifying potential risk to create a clearly defined brief

4. Undertaking validation of the need

  • Collating various sources of evidence to support validation and the decision-making process
  • Analysing evidence to determine if the need exists and clarifying whether training is the appropriate intervention
  • Identifying the cause of the problem in order to identify potential areas to address

5. Exploring possible approaches and identifying a potential solution

  • Utilising a variety of ideagenerating and problem-solving techniques to explore possible approaches, methods and media
  • Identifying potential solutions and documenting a formulated approach, detailing solutions against each need identified by the stakeholder

6. Gaining stakeholder agreement to solution presented

  • Selecting the appropriate method to deliver the recommendation
  • Identifying who the key influencers are within the decision-making process and employing influencing strategies to gain their buy-in
  • Preparing presentation of recommendations, ensuring clear links between the solution and need and preparing for anticipated objections
  • Presenting recommendation using a structured process to ensure maximum effectiveness
  • Gaining agreement from all decision-makers to proceed to the next stage

7. Undertaking evaluation and review of implemented solution

  • Conducting post course / project evaluation utilising a variety of feedback and assessment methods to establish evidence of outcomes
  • Undertaking evaluation and review of implemented solution
  • Outlining results obtained from evaluation of implementation and share with stakeholder and relevant parties

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.