Customer Service

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
Excellence in Service Essentials
TBC1 590 $590 2019-06-12
Customer Service Excellence ILM
Onsite3 2700 $2700 2019-06-19
Dealing with Incoming Calls Positively
Onsite1 900 $900 2019-06-19
Excellent Customer Care Incoming Calls
Onsite1 900 $900 2019-06-19
Know Your Customer
Onsite1 900 $900 2019-06-19
Quality Customer Service
Onsite1 900 $900 2019-06-19
Delivering Excellence via Email and on the Telephone
Onsite1 900 $900 2019-06-19
Improving the Customer Experience
Onsite2 1800 $1800 2019-06-19
Calming Upset Customers
Onsite1 900 $900 2019-06-19
Moving from Average to Excellent Customer Service
Onsite1 900 $900 2019-06-19
IBM Tealeaf Customer Experience on Cloud Analyst Best Practices
Onsite1 900 $900 2019-06-19
IBM Tealeaf Customer Experience on Cloud Fast Start
Onsite4 3600 $3600 2019-06-19
Fitness for Service Assessment
Onsite2 1800 $1800 2019-06-19
Through the Customers' Eyes
Onsite1 900 $900 2019-06-19
Using Email to Communicate Effectively
Onsite1 900 $900 2019-06-19
Advanced Customer Service for the Public Sector
Onsite1 900 $900 2019-06-19
Delivering Excellence Via Email Half Day am
Onsite0 450 $450 2019-06-19
Excellence in Service Advanced
Onsite1 590 $590 2019-06-19
How to say No and retain Customer Satisfaction
Onsite1 900 $900 2019-06-19
Customer Service Essentials
Onsite1 900 $900 2019-06-19
IBM Tealeaf Customer Experience 9.0.1 Advanced Reports and Dashboards
Onsite1 900 $900 2019-06-19
Managing Quality Customer Service
Onsite1 900 $900 2019-06-19
Enhancing the Visitors Experience
Onsite1 900 $900 2019-06-19
IBM Tealeaf Customer Experience on Cloud Overstat
Onsite0 450 $450 2019-06-19
Customer Service Excellence Using Telephone Email and Social Media
Onsite1 900 $900 2019-06-19
Professional Telephone Skills
Onsite1 900 $900 2019-06-19
Integrated Service Management Essentials
Onsite2 1800 $1800 2019-06-19
Call Centre Achieving Best Practice
Onsite1 900 $900 2019-06-19
Deploying Cisco BGP Multicast and IPv6 Services SPADVROUTE 1.0
Onsite5 4500 $4500 2019-06-19
Customer Interviewing and
Onsite1 995 $995 2019-06-19
Outstanding Customer Service Skills
Onsite1 900 $900 2019-06-19
How to Handle Difficult People
Onsite2 1800 $1800 2019-06-19
IBM Tealeaf Customer Experience 9.0.1 Administration and Maintenance Workshop
Onsite1 900 $900 2019-06-19
Advanced Customer Service for the Tourism Leisure and Hospitality Industry
Onsite1 900 $900 2019-06-19
Telephone Courtesy And Customer Service
Onsite1 900 $900 2019-06-19
Telephone Skills That Satisfy Customers
Onsite1 900 $900 2019-06-19
IBM Tealeaf Customer Experience 8.8 Events and Reports
Onsite2 1800 $1800 2019-06-19
Exceptional customer service
Newcastle1 900 $900 2019-06-28
Customer Service Excellence
Newcastle1 900 $900 2019-06-28
Exceptional customer service
Newcastle1 900 $900 2019-09-13
Customer Service Excellence
Newcastle1 900 $900 2019-09-13
Excellence in Service Essentials
TBC1 670 $670 2019-10-07
Exceptional customer service
Newcastle1 900 $900 2019-10-11
Customer Service Excellence
Newcastle1 900 $900 2019-10-11