This 5 day course provides delegates with the opportunity to look at approaches to managing change and demonstrate they can apply the principles in practice. Four core areas will be explored: change and the organisation, change and the individual, communications and stakeholder engagement and change management in practice. Together they will enable a delegate to develop a comprehensive change management plan to support effective change within an organisation.
Prior to the course delegates will receive learning material to help them prepare adequately. All relevant course materials are provided, including the core textbook "The Effective Change Manager's Handbook". The course includes both the Change Management foundation and practitioner examination. Success in the examination enables delegates to apply for exemption from the knowledge level requirements for foundation level membership of the Change Management Institute.
During this course, you will learn how to:
Recognise the drivers for change
Consider the impact of change on individuals within the organisation
Identify different organisation cultures and understand their impact on the change process
Select an appropriate framework to use as the basis for the creation of a change management plan
Plan learning activities to support change
Identify and analyse stakeholders to understand their influence on the change plan
Create and implement a communications management plan
Develop an effective change team
Develop organisations that can respond well to change
Prepare for large facilitated workshops to encourage meaningful dialog with those affected by the change. (Practitioner level)
Design change that really does become the new business as usual (Practitioner level)
In addition delegates will be provided with advice and guidance on the Foundation and Practitioner examination.
The course will be right if you:
have been tasked to plan a change initiative within your organisation but need ideas on what it's important to think about so that you can increase the chances of the initiative being successful.
are leading a team that is experiencing change and want to understand how the team can maximise its contribution during the change process.
are a project or programme manager who wants to introduce change via a project or programme but needs some ideas about how to handle the 'people side' of things.
are an individual who is impacted by change and wants to gain a greater insight into the change process to help you adapt to changes that are coming your way.
are looking for an understanding of the theories and models put forward by leading experts in the field of change management.
would like your learning accredited through a formal qualification (APMG Principles of Change Management Foundation and Practitioner)
Delegates will be provided with pre-course reading prior to attending the course. The success on the course will be enhanced by close attention to the pre-reading materials. It is recommended that candidates spend 10 hours working through the pre-reading.
You must bring signed photo ID with you on any APMG exam (passport, driving licence, student card) as you will be asked to produce it by the invigilator prior to the exam. You must also be familiar with the APMG Terms and Conditions of Certification which can be found here on the APMG International website.
During the course you will asked to provide written permission which enables CourseMonster to pass on your pass mark to your employer.
The Change Management Foundation and Practitioner course gives delegates the opportunity to comprehensively explore current thinking on how to manage organisation change. Classroom sessions will introduce delegates to the foundation and practitioner level content of The Effective Change Manager's Handbook and provide an opportunity to test their understanding through practical group work and the use of sample examination papers. Additional evening work will be required in the form of consolidation reading and further sample examination questions. The evening work is an integral part of the course and delegates should expect to spend approximately two and half hours on these activities each evening.
The course will cover the following syllabus areas:
Change and the organisation
Organisations are exposed to wide variety of factors which they need to respond to in order to survive and prosper. Delegates will consider:
Why their organisations need to change and the implications for this on the design of the change programme
Change, the organisation and the individual
A change management perspective
Successful change typically involves careful design and delivery of new products, services or processes. However the same care and attention is also needed for the "people" element of any change. Delegates will consider:
The impact of change on the individual and what implications this has when planning change.
How different organisational cultures can affect the change experience
What frameworks are available to support the creation of a "people focused" change management plan
Key roles in supporting successful change
Education and learning support
Change usually involves people learning new ways of working. Effective change management recognises this and incorporates learning and development into the change management plan. Delegates will consider:
The process of learning
Identifying and meeting learning needs
The implications of "learning styles" when designing learning interventions
Communications and stakeholder engagement
Change agents need to understand who will be affected by the change so that their requirements can be taken into account while minimising disruption to current operational performance. Delegates will learn how to:
Identify and analyse stakeholders
Develop effective influencing strategies
Communication and engagement
Effective communications are fundamental to any successful change. Delegates will consider:
The theory of effective communications
The use of different communication channels
How to develop a communications plan
How to monitor and evaluate the effectiveness of the communications
Change management in practice
Change does not occur in isolation. Change agents will need to manage the relationship between the change journey, business continuity and successfully embedding the change. Delegates will be shown:
Tools that help assess the wider impacts of the change and so ensure a comprehensive change management plan is developed
Change readiness, planning and measurement
Even if an organisation is effective today, change is likely to be heading its way. Successful organisations start planning for change long before it becomes a necessity. Delegates will learn how to:
Build motivation to change
Build organisational readiness for change
Prepare for resistance
Personal and professional management
One individual is unlikely to be able to undertake all the activities to support successful change. Typically teams will be involved in supporting and shaping the change. Delegates will consider how to:
Develop effective teams to help manage change
Project management: change initiatives, projects and programmes (practitioner level material)
Change agents will need to decide on the delivery mechanisms for change. Delegates will consider:
What governance structures to put in place
How different project management methodologies might impact on the management of change
Facilitation (practitioner level material)
Change agents will frequently be helping others to "find answers" to difficult business problems. Delegates will consider:
Approaches to running larger workshops (The use of a World cafe or Open Space Technology)
Sustaining change (practitioner level material)
After all the hard work how can we ensure that the change "sticks". Delegates will consider:
What design factors help ensure that the change is permanently embedded within the organisation
Change Management Examinations
The Foundation examination is:
Externally accredited by the APMG
Multiple-choice (with 50 questions and a pass mark of 25/50)
The Foundation examination is taken on the afternoon of day 3 of the course.
The Practitioner examination is:
Partial open book (The Effective Change Manager Handbook may be used)
Objective text i.e. complex multiple-choice
Covers 4 syllabus areas including the Foundation level material
80 marks available and a 40/80 pass mark
The Practitioner examination is taken on the afternoon of day 5 of the course.
Delegates will be provided with sample examination papers so they can text their understanding of the course material and prepare for the examinations.
Related Training Courses
PRINCE2 Foundation and Practitioner (Project management to build capability to support change)
Managing Successful Programmes (Planning capability delivery while integrating the change management work)
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.