ISO/IEC Foundation and Practitioner

ISO/IEC Foundation and Practitioners achieve conformance to a service management system requiring professionals to improve their delivery of IT services. All ISO/IEC 20000 qualification levels are recognised as complementary to the official ITIL® qualification scheme. Successful candidates are awarded credits towards the ITIL Expert Qualification (Foundation 1.0 credits, Practitioner 1.5 credits, Auditor 1.0 credits).

ISO/IEC Foundation and Practitioner

Foundation Certificate : The purpose of the Foundation qualification is to confirm that a delegate has sufficient knowledge of the contents and high level requirements of the ISO/IEC 20000 standard, and understands at a foundation level how the standard operates in a typical IT service provider organization.

Practitioner Certificate : The purpose of the Practitioner qualification is to confirm whether the candidate has achieved sufficient understanding of ISO/IEC 20000 and its application to be able to analyse and apply their knowledge to a range of activities that would support organizations in conforming to the requirements of ISO/IEC 20000-1, and achieving and retaining ISO/IEC 20000 certification.