Avaya Aura Course

course overview

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This five-day Instructor Led offer is designed for individuals responsible for the administration of Avaya Aura Communication Manager.

Delivered to the student's desktop with remote access to lab equipment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises on the Avaya Aura Communication Manager release 8.0. Students have the opportunity to ask questions an participate in discussions during lectures and lab exercises.

This course offer is part of the Avaya Professional Credential Program - (ACSS - 7491) Avaya Aura Call Center Elite and Call Center Elite Multichanneland is also part of the Avaya Solutions Administrator and Developer Certificate Program.


This program is designed for the roles of Administrators and Developers.

Skills Gained

  • Describe the role of Communication Manager (CM) in the Avaya Aura core.
  • Describe the Communication Manager architecture.
  • Describe the role of System Manager for administering Communication Manager.
  • Describe the role of alternative administration interface such as Avaya Site Administration (ASA)
  • Describe the purpose of the Communication Manager Dial Plan.
  • Describe the purpose of CM Feature Access (FAC) codes.
  • Define CM Station and User Administration.
  • Define CM Group feature such as Hunt Groups and Pick Up Groups)
  • Define CM Call Treatment options such as Call Coverage and Call Forward


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If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

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All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes

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