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Cisco > Cisco Unified > Administrating Cisco Unified Communications Manager and Cisco Unity Connection v11.0
CMDBID: 54963 | Course Code: | Duration: 5 Days
Overview>
This 5-day course is designed for individuals that will be performing administrative tasks within Cisco Unified Communication Manager,
Audience>
Each participant will leave with a recognised certificate
Outline>
Cisco Unified Communications Manager
Understanding the Cisco Collaboration Architecture
Tuning System Parameters
Managing Licensing via the Prime License Manager
Understanding the Cisco Unified Communications Manager Web Interfaces
Configuring Cisco Unified IP Phones with Auto-registration, Self-Provisioning and Bulk Administration Tool
Managing users with LDAP synchronization
Implementing PSTN Gateways and SIP Trunks in CUCM
Implementing Dial Plan Connectivity
Defining Class of Control
Exploring and implementing Hunt Groups
Exploring and implementing Native Presence
Exploring and implementing Music on
Hold and Conferences
Exploring and implementing Phone Features
Exploring and implementing Extension Mobility
Maintaining Cisco Unified Communications Manager solution with Cisco Unified Reporting, Real-Time Monitoring Tool and Call Details Records Analysis and Reporting
Backing up and Restoring Cisco Unified Communications Manager database
Cisco Unity Connection
Understanding the Cisco Unity Connection Architecture
Understanding the integration options
Understanding the forwarding options to the
messaging voice mail
Understanding Call Handler concepts
Managing user accounts in Unity Connection
Creating voice mailboxes with LDAP and CUCM synchronization
Cisco Unified Communications Manager Instant Messaging and Presence
Understanding CUCM IM&P Architecture and Features
Understanding CUCM and CUCM IM&P roles for Cisco Jabber
Labs : Cisco Unified Communications Manager
Reviewing integration settings of Cisco Unified Communication Manager
Installing licenses on Prime License Manager
Controlling administrative rights with Roles and User Groups
Configuring phones in CUCM manually
Controlling access to Self Care Portal
Making phone screenshots
Implementing Class of Service
Implementing internal and external Call Routing
Implementing Call Routing redundancy and load balancing
Implementing SIP Trunk and Local Route Group
Controlling codec and bandwidth for the calls with Regions and Locations settings
Checking Dial Plan with Route Plan Report and Dialed Number Analyzer
Provisioning users With LDAP synchronization
Registering phones with Auto-registration and Self-Provisioning
Using Bulk Administration Tool for updating CUCM database
Implementing Hunt Groups and Call Queueing
Implementing Music on Hold
Implementing Ad hoc, Meet-me conferences and Conference Now
Controlling Media Resources access with Media Resource Group and Media Resource Group List
Implementing other Phone Features
Implementing CUCM Native Presence
Implementing Extension Mobility
Using Cisco Unified Reporting and Real-Time Monitoring Tool for maintening CUCM
Reporting call activity with CAR Tool
Backing up Cisco Unified Communications Manager database
Labs: Cisco Unity Connection
Reviewing integration settings of Cisco Unity Connection
Monitoring messaging port activity
Configuring voice mail boxes manually
Defining Class of Service and Authentication Rules
Reviewing integration settings of Cisco Unified Communication Manager Instant Messaging & Presence
Implementing Cisco Jabber in Phone-Only mode with CUCM only
Implementing Cisco Jabber in Full UC Mode with CUCM Instant Messaging & Presence
Testing Soft Phone and Desk Phone Control Mode of Cisco Jabber
Testing Cisco Jabber Features
Our Clients
Our clients have included prestigious national organisations such as Oxford University Press, multi-national private corporations such as JP Morgan and HSBC, as well
as public sector institutions such as the Department of Defence and the Department of Health.
