Agile Service Manager CASM Training Course | CourseMonster
- CMDBID 108704
- Course Code CASM
- Duration 2 Days
Agile Course
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Overview
Agile Service Manager CASMis a practical training course for teams that need structured, instructor-led skills in Agile Service Manager CASM, Why Agile, What Does. CourseMonster has rewritten this summary to make the page clearer for learners, managers and search engines while preserving the key learning outcomes.
This two-day course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes, design and improvement.
Agile thinking improves IT's effectiveness and efficiency, and enables IT to continue to deliver value in the face of changing requirements.
Examination This course pricing includes an exam voucher to sit an online proctored exam through the DevOps Institute. The voucher is valid for 90 days. A sample exam paper will be discussed during class to assist with preparation.
- Closed book
- 60 minutes
- 40 multiple-choice questions
- Answer 26 questions correctly (65%) to pass and be designated as a Certified Agile Service Manager
Useful links: CourseMonster vendor-authorised training | Project Management training at CourseMonster | CourseMonster course page
CourseMonster SEO course note: Agile Service Manager CASM Training Course | CourseMonster has been positioned as a practical Project & Agile learning pathway for teams that need searchable, role-based training outcomes rather than a generic course description. The page now highlights Agile, Service, Manager, CASM, CourseMonster, certification readiness, workplace application and visible next-step links so learners can compare this course with related CourseMonster programmes.The course is listed as 2 day(s), making it suitable for structured team scheduling.It is especially relevant for anyone interested in learning about agile and scrum from a products and process perspective employees and managers responsible for designing, reengineering or improving process consultants guiding their clients through p
Related CourseMonster courses: Certified Agile Service Manager Training Course | CourseMonster | 105707 Agile Foundation Training Course | CourseMonster | Agile SAFe® DevOps Certification Training Course | CourseMonster
Browse the vendor/category pathway: Project & Agile training courses on CourseMonster
Audience
- Anyone interested in learning about Agile and Scrum from a products and process perspective
- Employees and managers responsible for designing, reengineering or improving process
- Consultants guiding their clients through process improvement initiatives
- Internal and external suppliers
- Process stakeholders
Skills Gained
Participants will develop an understanding of:
- What does it mean to “be agile”?
- The Agile Manifesto, its core values, and principles
- Agile concepts and practices including ITSM, Kanban, Lean and DevOps
- Scrum roles, artifacts, and events as it applies to both products and processes
- The two aspects of Agile Service Management:
- Agile Process Improvement – ensuring processes are lean and deliver “just enough” control
- Agile Process Design – applying Agile practices to process design projects
Useful links: CourseMonster vendor-authorised training | Project Management training at CourseMonster | CourseMonster course page
Additional workplace outcomes: Participants can explain where Agile Service Manager CASM Training Course | CourseMonster fits in a wider Project & Agile skills roadmap, identify related certifications or follow-on courses, and apply the concepts to real project, operations or service delivery scenarios.
Prerequisites
- Completion of pre-class reading (see link at right of this page)
- Familiarity with IT service management processes and ITIL is recommended
The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
Outline
- Why Agile?
- What Does it Mean to "Be Agile"?
- Agile Practices
- What is Agile Service Management (Agile SM)?
- Process Design Basics
- An Agile Approach to Process Design
- Scrum Basics
- Scrum Roles
- Scrum Artifacts
- Agile Service Management Artifacts
- Scrum Events
- Agile Service Management Events
- Agile Process Improvement
- Agile Service Management Technologies
- Aligning Agile SM and Agile Software Development
- Getting Started with Agile Service Management
- Additional Sources of Information
- Exam Preparation
Course Introduction
- The IT challenge today
What Does it Mean to “Be Agile”?
- What is Agile?
- The Agile Manifesto
- Agile principles
- What does it take to “be agile”?
- Exercise: Reviewing Agile values
- Scrum
- Kanban
- Lean
- ITIL/ITSM
- DevOps
- Continuous Integration
- Continuous Delivery
- Exercise: Leveraging multiple frameworks
- Definition and value
- Two aspects of Agile SM
- Agile Process Design
- The elements of a process
- the steps of process design
- Characteristics of an Agile Process
- How much is “just enough”?
- Minimum Viable Product
- Scrum pillars, values and components
- Important terms
- Product owner
- ScrumMaster
- Team
- Product Backlog
- Creating user stories
- Increment
- Product backlog refinement
- Sprint Backlog
- Burndown chart
- Process Backlog
- User stories and ITSM processes
- Process increment
- Sprint Backlog (Agile SM context)
- Burndown chart (Agile SM context)
- Exercise: Writing a meaningful user story
- Timeboxes
- Release planning meeting
- Sprint planning meeting
- Daily Scrum
- Sprint Review
- Sprint Retrospective
- Definition of Done
- Process planning meeting
- Strategic and process activity sprints
- The Definition of Done for process sprints
- Daily Scrum (Agile SM context)
- Sprint Review (Agile SM context)
- Sprint Retrospective (Agile SM context)
- Agile Process Improvement audits
- The Process Backlog as a CSI Register
- CSI Sprints and Plan-Do-Check-Act
- Exercise: Assessing process agility
Summary
. Explore more Agile & Scrum traininghereUseful links: CourseMonster vendor-authorised training | Project Management training at CourseMonster | CourseMonster course page
Suggested learning path: After this course, compare related options via the links in the overview and the Project & Agile training category.
Certification
Exam and certification details
This course may support a vendor exam, digital badge or professional certification depending on the selected delivery option. Delegates should confirm exam inclusion, voucher availability, prerequisites, pass mark and version before booking.
Official vendor training information: CourseMonster vendor-authorised training.
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