This two-day course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes, design and improvement.
Agile thinking improves IT's effectiveness and efficiency, and enables IT to continue to deliver value in the face of changing requirements.
Examination This course pricing includes an exam voucher to sit an online proctored exam through the DevOps Institute. The voucher is valid for 90 days. A sample exam paper will be discussed during class to assist with preparation.
- Closed book
- 60 minutes
- 40 multiple-choice questions
- Answer 26 questions correctly (65%) to pass and be designated as a Certified Agile Service Manager