APMG Change Management Practitioner

This qualification is aimed at individuals who are involved in change initiatives. It will also help key staff involved in the design, development and delivery of change programmes, including change leaders (e.g. Senior Responsible Owners), change agents (e.g. Business Change Managers), change implementers (e.g. Project / Programme Managers), change support (e.g. Programme Office) and operational line managers / staff.

• Management
• Change Managers / Specialists / Practitioners
• Programme / Project Managers
• Supervisors and Team Leaders
• Consultants
• Facilitators
• Business Analysts
• Human Resources staff
• Professional Development personnel

• Change and the Individual
• Change and the Organisation
• Communications and Stakeholder Engagement
• Change Management Practice

Participants must have completed DDLS' Change Management Foundation course and successfully passed the Change Management Foundation exam (completed in 2015 or later).

Note: If you completed the Foundation course with an organisation other than DDLS, please contact us to ensure compatibility with this course.

• Identify the organisational drivers of a change initiative
• Use a range of organisational models to understand, support and sustain change processes whether these changes are planned, emergent or complex, taking account of the culture of the organisation
• Apply an appropriate process framework to help plan or understand any particular organisational change
• Establish a clear framework of roles, skills and activities through which leaders from different levels can support and sustain the change process
• Contribute effectively to preparation for a change initiative, including building the change team, offering insights which improve team effectiveness
• Offer relevant insights in discussions about how to prepare people for change, including planning for learning and motivational issues relevant to different roles and types of people
• Help colleagues understand the difference between organisation change and transitions as they affect people, and suggest practical leadership actions at different stages of a change
• Support the identification and mapping of stakeholders in a change process and help develop approaches to build and maintain stakeholder engagement
• Draft the communications plan for a change initiative, taking proper account of the various stakeholders and of an appropriate range of communication channels
• Recognise signs of resistance to change and propose actions to mitigate it
• Propose a range of levers by which a change can be sustained and become embedded in the organisation

PRACTITIONER

The Practitioner course includes the Change Management Practitioner Exam which consists of:

• Complex multiple choice based on a project scenario
• 4 questions (20 marks each)
• 50% pass mark (40/80)
• 150 minutes (2.5 hour duration)
• Open book (The Effective Change Manager’s Handbook only)

Weekday courses (In-class & Virtual attendance)/weekend courses: Exam is taken on the afternoon of Day 2 of the course, and papers sent away for scoring.

The Change Management qualification is valid for 5 years. Practitioners should re-register within 3-5 years of their original certification in order to demonstrate their commitment to professional development.

APMG International administers the Change Management examination scheme.