APMG Organisational Change Management CM Practitioner Certification

You Will Learn How To You Will Learn How To

• Prepare for and take the APMG Change Management Foundation and Practitioner Exams
• Improve exam-taking techniques with practice exam questions
• Work as an informed member of an organisational change team
• Apply and tailor change management guidance in organisational change situations

Important Course Information Important Course Information Recommended Experience Recommended Experience

• Previous change management experience is helpful

Previous change management experience is helpful Homework/Preparation Homework/Preparation

• Two hours of home study are required after each course day

Two hours of home study are required after each course day Exam Information Exam Information

• The APMG Change Management Foundation exam is taken on the fourth day of class
• Passing the Foundation exam is required to take the Practitioner exam on the fifth and final day of class
• APMG Exam no shows, or late cancels/reschedules will result in a £20 fee to the candidate directly from APMG.

APMG Exam no shows, or late cancels/reschedules will result in a £20 fee to the candidate directly from APMG. Certification Information Certification Information

• This course is eligible for 15 AXELOS My PRINCE2 CPD points. Learn more now — PRINCE2 CPD Information ›

This course is eligible for 15 AXELOS My PRINCE2 CPD points. Learn more now — PRINCE2 CPD Information › PRINCE2 CPD Information ›

• APMG Foundation and Practitioner Exams

Creating the conditions for exam success

• Gaining insight into the exam process and styles of exam questioning used
• Applying proven tips for exam success
• Practising with test questions and mock exam papers

Foundation Exam: Day 4

• Completing the necessary APMG paperwork
• Taking the exam
• Obtaining your Foundation Exam results

Practitioner Exam: Day 5

• Preparing individually for exam

• Change and the Organisation

A Change Management Perspective

• Using organisational paradigms to better respond to different ways of working
• Recognising organisations as either machines, brains, political systems or flux and transformation
• Developing the sequence for change taking into account Lewin's 3-stage and Kotter's 8-step models
• Establishing a framework for change leadership roles, involving the change sponsor, change agent and line manager
• Adjusting approaches to allow for the prevalent culture within an organisation
• Applying mechanisms that allow change to evolve where emergent change is appropriate

Defining Change

• Identifying organisational drivers of change
• Analysing the impact of change with Force-Field Analysis and then applying appropriate steps
• Differentiating between Vision Statement and Mission Statement
• Avoiding common pitfalls of writing a Vision Statement
• Aligning change management structures with project management governance

• Change Management Practice

Change Impact

• Three ways to categorise the impact of change
• Assessing the impact of change on the organisation and its stakeholders
• The benefits of a change severity assessment in planning change

Change Readiness

• Increasing motivation to change using the Change Formula
• Laying foundations for successful change
• Building a Change Team
• Managing resistance to change
• Embedding and sustaining change

• Communication and Stakeholder Engagement

Stakeholder Strategy

• Seven principles of stakeholder engagement
• Identifying stakeholders using the CPIG classification
• Determining appropriate levels of engagement by applying stakeholder radars and two-dimensional maps
• Managing relationships and mobilising stakeholders
• Developing influencing strategies

Communication and Engagement

• Improving change communication effectiveness using five best practice guidelines
• Producing a Communication Plan using AIDA

• Change and the Individual

How individuals respond to change

• Preparing people for change
• Recognising and responding to a range of motivational factors
• Facilitating change through the Change Curve
• Leading change and transition through Bridges' model of human transitions

Education and learning support

• Anticipating learning and motivational resistance
• Producing a Training Plan

PRACTITIONER

The Practitioner course includes the Change Management Practitioner Exam which consists of:

• Complex multiple choice based on a project scenario
• 4 questions (20 marks each)
• 50% pass mark (40/80)
• 150 minutes (2.5 hour duration)
• Open book (The Effective Change Manager’s Handbook)

Weekday courses (In-class & Virtual attendance)/weekend courses: Exam is taken on the afternoon of Day 2 of the course, and papers sent away for scoring.

The Change Management qualification is valid for 5 years. Practitioners should re-register within 3-5 years of their original certification in order to demonstrate their commitment to professional development.

APMG International administers the Change Management examination scheme.