APMG Service Integration and Management SIAM Foundation

The exam leads to the EXIN BCS SIAM Foundation

• 1. Introduction to Service Integration and Management
• What is SIAM?
• The history of SIAM
• The purpose of SIAM
• The scope of SIAM
• SIAM and the Business Strategy
• Value to the organization- The SIAM business case
• 2. SIAM roadmap
• Discovery and Strategy
• Plan and Build
• Implement
• Run and Improve
• 3. SIAM Structures
• Internally Sourced Service Integrator
• Externally Sourced Service Integrator
• Hybrid Service Integrator
• Lead supplier as Service Integrator
• 4. SIAM and Other Practices
• IT Service Management
• Lean
• COBIT
• DevOps
• Agile
• 5. SIAM Roles and Responsibilities
• Roles and the SIAM roadmap
• How is a role different in a SIAM Ecosystem?
• Customer Organization
• Service Integrator
• Service Provider
• Governance Roles
• Operational Roles
• The Service desk in a SIAM ecosystem
• 6. SIAM Practices
• People Practices: Managing Cross-functional Teams
• Process Practices: Integrating Processes across service providers
• Measurement Practices: Eneable and Reporto n End to End Services
• Technology Practices: Creating and Tooling Strategy
• 7. SIAM Cultural Considerations
• Cultural Change
• Collaboration and Cooperation
• Cross-service Provider Organization
• 8. Challenges and Risks
• Building de Business Case
• Level of Control and Ownership
• Legacy Contracts
• Commercial Challenges
• Security
• Cultural Fit
• Behaviours
• Measuring success
• Trust/Eliminating Micro- Management