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APMG > APMG Service Integration and Management SIAM Foundation
CMDBID: 61896 | Course Code: SIAM | Duration: 3 Days
Overview>
To provide professionals with a new perspective of outsourcing by means of the Service Integration and Management approach, its models, structures, processes, function and roles.
Audience>
The exam leads to the EXIN BCS SIAM Foundation
Outline>
1. Introduction to Service Integration and Management
What is SIAM?
The history of SIAM
The purpose of SIAM
The scope of SIAM
SIAM and the Business Strategy
Value to the organization- The SIAM business case
2. SIAM roadmap
Discovery and Strategy
Plan and Build
Implement
Run and Improve
3. SIAM Structures
Internally Sourced Service Integrator
Externally Sourced Service Integrator
Hybrid Service Integrator
Lead supplier as Service Integrator
4. SIAM and Other Practices
IT Service Management
Lean
COBIT
DevOps
Agile
5. SIAM Roles and Responsibilities
Roles and the SIAM roadmap
How is a role different in a SIAM Ecosystem?
Customer Organization
Service Integrator
Service Provider
Governance Roles
Operational Roles
The Service desk in a SIAM ecosystem
6. SIAM Practices
People Practices: Managing Cross-functional Teams
Process Practices: Integrating Processes across service providers
Measurement Practices: Eneable and Reporto n End to End Services
Technology Practices: Creating and Tooling Strategy
7. SIAM Cultural Considerations
Cultural Change
Collaboration and Cooperation
Cross-service Provider Organization
8. Challenges and Risks
Building de Business Case
Level of Control and Ownership
Legacy Contracts
Commercial Challenges
Security
Cultural Fit
Behaviours
Measuring success
Trust/Eliminating Micro- Management
Our Clients
Our clients have included prestigious national organisations such as Oxford University Press, multi-national private corporations such as JP Morgan and HSBC, as well
as public sector institutions such as the Department of Defence and the Department of Health.
