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APMG Course

course overview

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Overview

To provide professionals with a new perspective of outsourcing by means of the Service Integration and Management approach, its models, structures, processes, function and roles.

Audience

The exam leads to the EXIN BCS SIAM Foundation

Outline

  • 1. Introduction to Service Integration and Management
  • What is SIAM?
  • The history of SIAM
  • The purpose of SIAM
  • The scope of SIAM
  • SIAM and the Business Strategy
  • Value to the organization- The SIAM business case
  • 2. SIAM roadmap
  • Discovery and Strategy
  • Plan and Build
  • Implement
  • Run and Improve
  • 3. SIAM Structures
  • Internally Sourced Service Integrator
  • Externally Sourced Service Integrator
  • Hybrid Service Integrator
  • Lead supplier as Service Integrator
  • 4. SIAM and Other Practices
  • IT Service Management
  • Lean
  • COBIT
  • DevOps
  • Agile
  • 5. SIAM Roles and Responsibilities
  • Roles and the SIAM roadmap
  • How is a role different in a SIAM Ecosystem?
  • Customer Organization
  • Service Integrator
  • Service Provider
  • Governance Roles
  • Operational Roles
  • The Service desk in a SIAM ecosystem
  • 6. SIAM Practices
  • People Practices: Managing Cross-functional Teams
  • Process Practices: Integrating Processes across service providers
  • Measurement Practices: Eneable and Reporto n End to End Services
  • Technology Practices: Creating and Tooling Strategy
  • 7. SIAM Cultural Considerations
  • Cultural Change
  • Collaboration and Cooperation
  • Cross-service Provider Organization
  • 8. Challenges and Risks
  • Building de Business Case
  • Level of Control and Ownership
  • Legacy Contracts
  • Commercial Challenges
  • Security
  • Cultural Fit
  • Behaviours
  • Measuring success
  • Trust/Eliminating Micro- Management

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SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

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