APMG Course

course overview

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To provide professionals with a new perspective of outsourcing by means of the Service Integration and Management approach, its models, structures, processes, function and roles.


The exam leads to the EXIN BCS SIAM Foundation


  • 1. Introduction to Service Integration and Management
  • What is SIAM?
  • The history of SIAM
  • The purpose of SIAM
  • The scope of SIAM
  • SIAM and the Business Strategy
  • Value to the organization- The SIAM business case
  • 2. SIAM roadmap
  • Discovery and Strategy
  • Plan and Build
  • Implement
  • Run and Improve
  • 3. SIAM Structures
  • Internally Sourced Service Integrator
  • Externally Sourced Service Integrator
  • Hybrid Service Integrator
  • Lead supplier as Service Integrator
  • 4. SIAM and Other Practices
  • IT Service Management
  • Lean
  • DevOps
  • Agile
  • 5. SIAM Roles and Responsibilities
  • Roles and the SIAM roadmap
  • How is a role different in a SIAM Ecosystem?
  • Customer Organization
  • Service Integrator
  • Service Provider
  • Governance Roles
  • Operational Roles
  • The Service desk in a SIAM ecosystem
  • 6. SIAM Practices
  • People Practices: Managing Cross-functional Teams
  • Process Practices: Integrating Processes across service providers
  • Measurement Practices: Eneable and Reporto n End to End Services
  • Technology Practices: Creating and Tooling Strategy
  • 7. SIAM Cultural Considerations
  • Cultural Change
  • Collaboration and Cooperation
  • Cross-service Provider Organization
  • 8. Challenges and Risks
  • Building de Business Case
  • Level of Control and Ownership
  • Legacy Contracts
  • Commercial Challenges
  • Security
  • Cultural Fit
  • Behaviours
  • Measuring success
  • Trust/Eliminating Micro- Management

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SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

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