Service integration and management (SIAM) is a managmeent methodology for organizations with complex supply chains. Effective SIAM can help organizations manage multiple suppliers, leading to:
Access to better resources and skills
Lower costs thorugh optimization and best of breed services
Flexiblity and scalability
Improved quality and innovation
On completion of the SIAM Foundation, the learner will be able to:
Understand the history, adoption and benefits of SIAM
Demonstrate understanding of SIAM principles
Describe SIAM implementation models and their advantages/disadvantages
Work effectively in a SIAM organisation
Articulate the benefits of SIAM
Identify potential improvements in his/her own organisation
Understand process theory and have an awareness of common SIAM processes
Understand SIAM tooling and data considerations
Understand governance considerations for SIAM
APMG is excited to announce the availability of the Professional level of the Service Integration and Management (SIAM) certification.
The Service Integration and Management (SIAM) method optimises organizations' service delivery - chiefly by addressing the fragmentation that results from outsourcing IT services to multiple suppliers.
SIAM certified professionals are recognized for their ability to help an organization integrate all its service providers into a single, unified eco-system.
In multi-sourced operating environments services are provided using a combination of people, processes and technologies from a number of organizations, each with a range of contractual obligations and potentially different capabilities to deliver value. One way to address this challenge is through establishing an international standards based, discrete Service Integration and Management system.
An effective SIAM system enables organizations to take advantage of the opportunity and flexibility of multi-sourcing to deliver integrated services to business units and their customers while ensuring good governance, operational management, risk management and regulatory compliance. SIAM requires the planning, design, implementation, operation, monitoring and improvement of services, processes, controls and service providers. It requires the ability to enable service delivery, prompt detection of service events and quick response to service incidents. Operational targets must be set in the context of SIAM policy, service objectives, management obligations and alignment with the core values, objectives and strategic direction of the organization and its customers.
A SIAM system enables an organisation to establish, develop, document, implement, evaluate, maintain and improve an effective and responsive service management system that will assist ensure service providers fulfil their obligations and deliver the quality of services expected.The SIAM system helps determine and manage the external and internal issues that can affect an organisation's ability to achieve the intended outcomes of service integration and management.
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option. One on one training can be delivered too, at reasonable rates.
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Please Note: All courses are availaible as Live Virtual Classes
Our clients have included prestigious national organisations such as Oxford University Press, multi-national private corporations such as JP Morgan and HSBC, as well
as public sector institutions such as the Department of Defence and the Department of Health.