logo

Avaya Course

course overview

Click to View dates & book now

Overview

This five-day course is designed for individuals responsible for the administration of the Avaya Aura Communication Manager (CM) on Release 7.0. This course consists of a combination of interactive instructor lectures followed by practical lab exercises on the Avaya Aura CM Release 7.0

Audience

There is no certification associated with this course although it is a recommened prerequisite for the Avaya Engagement Solutions Certification tracks

Outline

Chapter 1

  • Various Communication Manager Access Interfaces
  • Lab 1: Identify CM Access Interfaces

Chapter 2

  • Create an Administrator Account with Specific Permissions
  • Lab 2: Create an Administrator Account

Chapter 3

  • Program and Administer Communication Manager through System Manager
  • Lab 3: Administer CM from SMGR

Chapter 4

  • Program the Dial Plan Analysis and Feature Access Codes
  • Lab 4: Administer Dial Plan and FAC

Chapter 5

  • Build Analog, Digital and H.323 IP Station Users in CM
  • Lab 5: User Admin

Chapter 6

  • Program and Verify Class of Restriction, Facility Restriction Level, and Class of Service
  • Lab 6: Verify COR, FRL and COS

Chapter 7

  • Administer and Register the One-x Communicator and Make Calls
  • Lab 7: Administer One-x communicator and make calls

Chapter 8

  • Program a Variety of CM Features and Test
  • Lab 8: Feature Programming and testing

Chapter 9

  • Write a Vector for Meet Me Conference
  • Lab 9: Meet me Conference Vector

Chapter 10

  • Build H.323 IP Trunks to a Pre-Configured CM
  • Lab 10: Build H.323 IP trunks to a pre-configured CM

Chapter 11

  • Program CM Call Routing Including Automatic Route Selection (ARS), Automatic Alternate Routing (AAR); Uniform Dial Plan (UDP) and Route Patterns
  • Lab 11: Administer AAR/ARS/UDP – program and test

Chapter 12

  • Backup of CM from SMI
  • Lab 12: Backup of CM from SMI

Chapter 13

  • Security and Real Time Reporting Commands in CM
  • Lab 13: Security and Real Time Reporting

Chapter 14

  • CM Reports and Reset Commands
  • Lab 14: CM Reports and Reset Commands

CM Reports and Reset Commands Lab 14: CM Reports and Reset Commands

Talk to an expert

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site and let us know you are interested in the requirements box, or simply mention it when we contact you.

All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes

Trusted by over 1/2 million students in 15 countries

Our clients have included prestigious national organisations such as Oxford University Press, multi-national private corporations such as JP Morgan and HSBC, as well as public sector institutions such as the Department of Defence and the Department of Health.