BCS Specialist Certificate in Supplier Management

• Individuals who require a working knowledge of the industry best practice used in Supplier Management and how it may be used to enhance the quality of ITSM within an organisation.
• IT professionals who are working within an organisation which has adopted and adapted some of these practices and are required to deliver or improve Supplier Management within an ongoing Service Improvement Programme (SIP).
• Individuals who wish to sit the BCS Specialist Certificate in Supplier Management Exam (sat on the last day of the course)

Holders of the BCS Specialist Certificate in Supplier Management will be able to demonstrate their competence in, and their ability to:

• Explain the goal and objectives of Supplier Management
• Understand and explain the processes, roles and functions, especially those related to Supplier Management
• Use different approaches to, and application of, standards, industry best practice frameworks and guidelines, relevant to Supplier Management
• Develop and improve the customer and business focus of Supplier Management Understand the different supplier categories and use and apply the Supplier Management process to manage interfaces between the business and the supplier(s) in conjunction with all other areas of IT
• Define Supplier Management requirements and understand, select, develop and implement the most appropriate Supplier Management solutions, technology and environment
• Manage suppliers through all stages of the supplier lifecycle, from identification of requirement, through to exit strategy
• Identify and agree deliverables from suppliers in conjunction with the relevant stakeholders
• Be aware of selection and negotiation techniques employed in Supplier Management with regards to invitation to tender (ITT) and contract approval
• Identify and manage resources required in the management of suppliers, ensuring these are aligned with set priorities
• Be aware of the support tools and techniques available for the implementation and support of Supplier Management and where possible identify and instigate improvements Practically manage suppliers to ensure objectives are met, contracts are managed, performance is monitored and measured, interfaces and processes are effective, and exit strategies are compiled and implemented. This to be done in conjunction with other areas of IT and the business.
• Produce Supplier Management reports for dissemination and interpret and use these to manage suppliers and their performance
• Understand the interdependencies between Supplier Management and other IT areas and processes
• Assist with the planning and implementation of Supplier Management

• Candidates must hold the ITIL Foundation Certificate V3 or V2 with Managers Bridge. It is recommended that candidates have a minimum of two years' experience in IT Service Management.
• Success on the course will be enhanced by candidates spending at lead 10 hours on reviewing their ITIL Foundation material prior to attending one of the BCS Specialist courses.

Contact CM Training about training opportunities in these fields.

The course covers the following modules:

• Introduction to Supplier Management
• Supplier Management Related Processes
• Tools, Methods, and Techniques
• Supplier Management Roles and Responsibilities
• Control, Measurement, and Reporting Activities
• Analysis of Supplier Performance, Statistics, and Trends
• Interfaces and Dependencies
• Planning, Improvement, and Implementation.