Business Analysis Course

course overview

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This training course delivers an end-to-end business analysis process, incorporating industry best practices from IIBA , BCS, and Project Management. You will improve your analytical competencies and learn to apply a core business analysis framework — from initiation, through requirements gathering and stakeholder management, to making a business case, delivering a solution, and validating outcomes.

Skills Gained

You Will Learn How To You Will Learn How To

  • Perform external and internal analysis to understand the pressures on the business and root cause of a problem
  • Write clear requirements for formal and Agile projects
  • Create UML models and diagrams to analyse requirements
  • Perform strategy analysis to understand your organisation's business landscape
  • Develop user stories and use cases


  • Defining Business Analysis

Overview of the business analysis discipline

  • What is business analysis?
  • The scope of the business analyst's work
  • Responsibilities of the business analyst

Introducing the business analysis process

  • From strategy analysis to requirements engineering
  • Best practices used throughout the business analysis process
  • Performing Strategic Analysis

Introducing strategy analysis

  • Identifying strategic context
  • Performing root cause analysis

Internal analysis

  • Responding to business challenges through internal analysis
  • Identifying your key stakeholders
  • Clarifying the organisational mission using MOST

External analysis

  • Optimising organisational flexibility using external analysis
  • Investigating competitive pressures using Porter's Five Forces
  • Analysing the business landscape using PESTLE
  • Analysing and Managing Your Stakeholders

Identifying your stakeholders

  • The stakeholder wheel and identification matrix
  • Creating stakeholder personas

Analysing your stakeholders

  • Examining stakeholder impact for your project
  • Evaluating stakeholder attitude towards your project
  • Placing your stakeholder in the organisational hierarchy using STOP
  • Developing action-oriented business initiatives to address business needs and opportunities

Managing your stakeholders

  • Interacting with your stakeholders
  • Creating a stakeholder communication plan
  • Assessing your stakeholders
  • Defining the Solution

Exploring business and technical options

  • Forming scope from business goals and objectives
  • Writing the business requirements

Developing criteria and solutions

  • Making use of affinity diagrams to elicit high-level criteria
  • Comparing evaluation techniques
  • Making the Business Case

The structure of the business case

  • Creating a pyramid of information
  • Using customer-focused persuasion

Analysing costs and benefits

  • Categories of costs and benefits
  • Identifying tangible and intangible costs and benefits
  • Investment appraisal using a cash flow forecast
  • Evaluating risk and impact
  • The Requirements Engineering Framework

Defining requirements

  • The cost of poor requirements
  • Distinguishing between functional and non-functional requirements
  • Key sources of requirements

Planning the requirements communication process

  • Addressing common pitfalls typically encountered during requirements development
  • Actors in the requirements engineering process
  • Dealing with tacit and explicit knowledge

Developing the requirements document

  • Building the requirements list
  • Applying requirements filters
  • Developing well-formed requirements
  • Establishing the Requirements

The elicitation process

  • Elicitation tools and techniques
  • Guidelines and checklists

Eliciting the requirements

  • Conducting effective interviews and workshops
  • Deploying observation techniques
  • Getting user feedback by using prototypes
  • Analysing the situation using visualisation techniques
  • Spotting non-functional requirements using quantitative analysis
  • Analysing the Requirements

Organising and prioritising requirements

  • Arranging requirements by focus
  • Gap analysis techniques

Employing modelling techniques

  • Modelling the business context
  • Shaping the business processes
  • Inspecting the requirements
  • Writing the Requirements Documentation

Creating formal requirements documentation

  • Structuring a standard functional requirement
  • Structuring a standard non-functional requirement

Creating agile requirements documentation

  • Developing and splitting user stories
  • Crafting, and elaborating on, use cases

Validating the requirements

  • Stakeholders and their areas of concern
  • Types of validation

Managing the written requirements

  • Dealing with changing requirements
  • Sources of requirements change
  • Components of requirements management
  • Presenting the Business Solution
  • Delivering the requirements
  • Transferring the business solution
  • Supporting developmental activities

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Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes

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Our clients have included prestigious national organisations such as Oxford University Press, multi-national private corporations such as JP Morgan and HSBC, as well as public sector institutions such as the Department of Defence and the Department of Health.