Customer service is crucial to the success of every business. Improving the quality of your customer experiences can give you a loyal customer base, spread the word about your stellar reputation, and ultimately increase your business revenues. High performing customer service representatives who consistently impress can get on the career fast track to supervisory and management positions.
The relationships developed through a single great customer service experience not only can help deliver a sale, it can create a loyal customer that ensures repeat sales for years to come. Plus, with the state of the social and digital age, one incredible customer experience can immediately translate to thousands more. That’s why proper customer service training can help deliver a long-term increase in sales and customer loyalty.
Our A+ customer service training programs guarantee measured improvement in levels of real and perceived customer service by immediately improving the skills and the commitment of everyone who has customer contact in your organization.
Tailored for learners at any stage of their career and completed by over 40,000 people worldwide, this free course will introduce you to the basic concepts of customer service and guide you through effective service techniques and practices. You will be shown how to handle the most difficult situations that arise in customer service, and will be given a clear explanation of why these situations occur.
The course will then provide you with a roadmap for improving how you handle enquiries and complaints, read situations for the best outcomes, and deliver customer satisfaction. This will involve an-depth but clear discussion of different types of customers and how to assess your customer to identify their needs. This information will enable you to provide great customer service to almost anyone.
With a little bit of effort, including just the time it takes to complete this course, you can become the customer service guru you don’t know you can be. You’ve got the interest and motivation to get to this point, now keep up the momentum and take the next steps. Get started, and become a certified customer service graduate before you know it.
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option. One on one training can be delivered too, at reasonable rates.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.
Please Note: All courses are availaible as Live Virtual Classes
Our clients have included prestigious national organisations such as Oxford University Press, multi-national private corporations such as JP Morgan and HSBC, as well
as public sector institutions such as the Department of Defence and the Department of Health.