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Cisco Unified courses


All Brands   >  Cisco Unified

Cisco Unified Communications Manager (CUCM) enables session and call control for video, voice, messaging, mobility, instant messaging, and presence. Today's challenging work environments increase the need for organizations to have a comprehensive, integrated collaboration solution that enables users to communicate from anywhere, using any device, on any network in a cost-effective, reliable, and secure manner.


Please note this course does not cover issues of initial deployment, new cluster deployment or international deployments, or issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. Delegates working towards certification should attend the courses recommended for CCNA Collaboration and CCNP Collaboration.

The course focuses on Cisco Unified Communications Manager version 11.x. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support.

This course includes many lab exercises, which aim to reinforce and apply the content covered following the lesson.

Learning Objectives

After completing this course, you will be able to:

  • Describe the Cisco Unified Communications Manager network, service, and features
  • Understand the importance of and configuration of redundancy and high availability in the enterprise network
  • Describe user configuration and the user web interface
  • Explain basic phone options and the use of BAT
  • Explain the route plan and on-net/off-net calling
  • Describe the various media resources, including conferencing and MOH
  • Describe the basic phone features and use of hunt groups
  • Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
  • Describe the components that are required for user call processing by Cisco Unity Connection
  • Implement the various features and options that are available to users in Cisco Unity Connection
  • Use the various applications, tools, and reports that are available in Cisco Unity Connection

Popular courses are  Administrating Cisco Unified Communications Manager and Cisco Unity Connection v11.0

Cisco Unified Collaboration >
Cisco Unified Communications Manager Konzept Einrichtung und Betrieb CVOB
Cisco CUCM 11.x New Features UC11NEW
Implementing Automation for Cisco Collaboration Solutions
Implementing Cisco Collaboration Core Technologies CLCOR
Cisco Unified Cisco Communications >
No courses found.
Cisco Unified Messaging >
No courses found.
Cisco Unified Operations >
Implementing Secure Solutions with Virtual Private Networks-VILT
Introducing Cisco Unified Computing System
Cisco Unified Wireless >
Understanding Cisco Wireless Foundations WLFNDU
Engineering Cisco Meraki Solutions Part 1
Securing Cisco Wireless Enterprise Networks WISECURE
Deploying Cisco Wireless Enterprise Networks WIDEPLOY
Implementing Cisco Wireless Network Fundamentals WIFUND

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Cisco Unified Courses

Show only GTR courses
Page 1, showing results 1-10 out of 13
Course Name
Duration
Price
Administering Cisco Unified Contact Center Enterprise Part 2 v2.0
5 Days
£1756
Deploying Cisco Unified Contact Center Express
5 Days
€3190
CUCM 11.x New Features
3 Days
£1220
Administering Cisco Unified Communications Workspace Part 1
5 Days
£2995
Implementing Cisco Video Network Devices Part 2
5 Days
€4070
Implementing Cisco IP Telephony and Video Part 1 v1.0
5 Days
£1756
Implementing Cisco IP Telephony and Video Part 2 v1.0
5 Days
£1756
Implementing Cisco Collaboration Devices v1.0
5 Days
£1756
Administrating Cisco Unified Communications Manager and Cisco Unity Connection v11.0
5 Days
£1836
Deploying Cisco Unified Intelligence Center
3 Days
£750
Page 2   →

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Please Note: All courses are availaible as Live Virtual Classes

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