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Cisco Unified Communications Manager (CUCM) enables session and call control for video, voice, messaging, mobility, instant messaging, and presence. Today's challenging work environments increase the need for organizations to have a comprehensive, integrated collaboration solution that enables users to communicate from anywhere, using any device, on any network in a cost-effective, reliable, and secure manner.

Please note this course does not cover issues of initial deployment, new cluster deployment or international deployments, or issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. Delegates working towards certification should attend the courses recommended for CCNA Collaboration and CCNP Collaboration.

The course focuses on Cisco Unified Communications Manager version 11.x. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support.

This course includes many lab exercises, which aim to reinforce and apply the content covered following the lesson.

Learning Objectives

After completing this course, you will be able to:

Describe the Cisco Unified Communications Manager network, service, and features
Understand the importance of and configuration of redundancy and high availability in the enterprise network
Describe user configuration and the user web interface
Explain basic phone options and the use of BAT
Explain the route plan and on-net/off-net calling
Describe the various media resources, including conferencing and MOH
Describe the basic phone features and use of hunt groups
Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
Describe the components that are required for user call processing by Cisco Unity Connection
Implement the various features and options that are available to users in Cisco Unity Connection
Use the various applications, tools, and reports that are available in Cisco Unity Connection

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Cisco Unified Courses

Page 1, showing results 1-10 out of 13

Course Name	Duration	Price
Administering Cisco Unified Contact Center Enterprise Part 2 v2.0	5 Days	£1756
Deploying Cisco Unified Contact Center Express	5 Days	€3190
CUCM 11.x New Features	3 Days	£1220
Administering Cisco Unified Communications Workspace Part 1	5 Days	£2995
Implementing Cisco Video Network Devices Part 2	5 Days	€4070
Implementing Cisco IP Telephony and Video Part 1 v1.0	5 Days	£1756
Implementing Cisco IP Telephony and Video Part 2 v1.0	5 Days	£1756
Implementing Cisco Collaboration Devices v1.0	5 Days	£1756
Administrating Cisco Unified Communications Manager and Cisco Unity Connection v11.0	5 Days	£1836
Deploying Cisco Unified Intelligence Center	3 Days	£750

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Cisco Unified courses

Cisco Unified Courses

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