- Supporting Operating Systems
- Installing, Configuring, and Maintaining Operating Systems
- Maintaining and Troubleshooting Microsoft Windows
- Configuring and Troubleshooting Networks
- Managing Users, Workstations, and Shared Resources
- Security Concepts
- Securing Workstations and Data
- Troubleshooting Workstation Security Issues
- Supporting and Troubleshooting Mobile Devices
- Implementing Operational Procedures
Lesson 1: Supporting Operating Systems
- Identify Common Operating Systems
- Use Windows Features and Tools
- Manage Files in Windows
- Manage Disks in Windows
- Manage Devices in Windows
Lesson 2: Installing, Configuring, and Maintaining Operating Systems
- Configure and Use Linux
- Configure and Use macOS
- Install and Upgrade Operating Systems
- Maintain OSs
Lesson 3: Maintaining and Troubleshooting Microsoft Windows
- Install and Manage Windows Applications
- Manage Windows Performance
- Troubleshoot Windows
Lesson 4: Configuring and Troubleshooting Networks
- Configure Network Connection Settings
- Install and Configure SOHO Networks
- Configure SOHO Network Security
- Configure Remote Access
- Troubleshoot Network Connections
Lesson 5: Managing Users, Workstations, and Shared Resources
- Manage Users
- Configure Shared Resources
- Configure Active Directory Accounts and Policies
Lesson 6: Security Concepts
- Logical Security Concepts
- Threats and Vulnerabilities
- Physical Security Measures
Lesson 7: Securing Workstations and Data
- Implement Security Best Practices
- Implement Data Protection Policies
- Protect Data During Incident Response
Lesson 8: Troubleshooting Workstation Security Issues
- Detect, Remove, and Prevent Malware
- Troubleshoot Common Workstation Security Issues
Lesson 9: Supporting and Troubleshooting Mobile Devices
- Secure Mobile Devices
- Troubleshoot Mobile Device Issues
Lesson 10: Implementing Operational Procedures
- Use Appropriate Safety Procedures
- Environmental Impacts and Controls
- Create and Maintain Documentation
- Use Basic Change Management Best Practices
- Implement Disaster Prevention and Recovery Methods
- Basic Scripting Concepts
- Professionalism and Communication
Appendix A: Mapping Course Content to CompTIA A+ Core 2 (Exam 220-1002)