CompTIA A+ Core 2

This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ Core 2 220-1002 Certification Exam.

On course completion, students will be able to:

• Support operating systems.
• Install, configure, and maintain operating systems.
• Maintain and troubleshoot Microsoft Windows.
• Configure and troubleshoot network connections.
• Manage users, workstations, and shared resources.
• Implement physical security.
• Secure workstations and data.
• Troubleshoot workstation security issues.
• Support and troubleshoot mobile devices.
• Implement operational procedures.

To ensure your success in this course, you should have experience with basic computer user skills, be able to complete tasks in a Microsoft Windows environment, be able to search for, browse, and access information on the Internet, and have basic knowledge of computing concepts. You can obtain this level of skills and knowledge by taking the following official CompTIA courses:

The Official CompTIA IT Fundamentals+ (Exam FC0-U61)

Note: The prerequisites for this course might differ significantly from the prerequisites for the CompTIA certification exams. For the most up-to-date information about the exam prerequisites, complete the form on this page.

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

• Supporting Operating Systems
• Installing, Configuring, and Maintaining Operating Systems
• Maintaining and Troubleshooting Microsoft Windows
• Configuring and Troubleshooting Networks
• Managing Users, Workstations, and Shared Resources
• Security Concepts
• Securing Workstations and Data
• Troubleshooting Workstation Security Issues
• Supporting and Troubleshooting Mobile Devices
• Implementing Operational Procedures

Lesson 1: Supporting Operating Systems

• Identify Common Operating Systems
• Use Windows Features and Tools
• Manage Files in Windows
• Manage Disks in Windows
• Manage Devices in Windows

Lesson 2: Installing, Configuring, and Maintaining Operating Systems

• Configure and Use Linux
• Configure and Use macOS
• Install and Upgrade Operating Systems
• Maintain OSs

Lesson 3: Maintaining and Troubleshooting Microsoft Windows

• Install and Manage Windows Applications
• Manage Windows Performance
• Troubleshoot Windows

Lesson 4: Configuring and Troubleshooting Networks

• Configure Network Connection Settings
• Install and Configure SOHO Networks
• Configure SOHO Network Security
• Configure Remote Access
• Troubleshoot Network Connections

Lesson 5: Managing Users, Workstations, and Shared Resources

• Manage Users
• Configure Shared Resources
• Configure Active Directory Accounts and Policies

Lesson 6: Security Concepts

• Logical Security Concepts
• Threats and Vulnerabilities
• Physical Security Measures

Lesson 7: Securing Workstations and Data

• Implement Security Best Practices
• Implement Data Protection Policies
• Protect Data During Incident Response

Lesson 8: Troubleshooting Workstation Security Issues

• Detect, Remove, and Prevent Malware
• Troubleshoot Common Workstation Security Issues

Lesson 9: Supporting and Troubleshooting Mobile Devices

• Secure Mobile Devices
• Troubleshoot Mobile Device Issues

Lesson 10: Implementing Operational Procedures

• Use Appropriate Safety Procedures
• Environmental Impacts and Controls
• Create and Maintain Documentation
• Use Basic Change Management Best Practices
• Implement Disaster Prevention and Recovery Methods
• Basic Scripting Concepts
• Professionalism and Communication

Appendix A: Mapping Course Content to CompTIA A+ Core 2 (Exam 220-1002)