Supply Chain Management Course

course overview

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Ideal for the IT Professional who needs to achieve the best value from vendor and partner relationships.

In this course, you will learn the skills needed to effectively manage vendors. This course is presented in a workshop format, with lectures, exercises, discussion and real life examples.

During this course you will also be introduced to the procurement life cycle and the core pillars of successful vendor management.

This session enables organisations to more effectively work with their service providers and their own staff to create long term value and increase ROI from each of their vendor relationships.


Anyone who interacts with vendors, either as a manager or a user of vendor supplied services.

Skills Gained

  • How to select and retain vendors
  • How to maintain good vendor relationships
  • Types of vendor relationships
  • Signs of relationship deterioration
  • Reporting and measurement approaches
  • Negotiation techniques



The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.


  • The lifecycle approach to vendor relationships
  • Types of vendor relationships
  • Understanding the vendor
  • Differentiating between organisational and vendor goals
  • Sources of relationship pain
  • Selection, management and retention of vendors
  • Vendor metrics, balanced scorecards and reporting
  • Types of vendor agreements
  • Contract types
  • Statements of Work
  • Service Level Agreements
  • Negotiation techniques
  • Understanding the vendor and differentiating between organisational and vendor goals

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Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site and let us know you are interested in the requirements box, or simply mention it when we contact you.

All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes

Trusted by over 1/2 million students in 15 countries

Our clients have included prestigious national organisations such as Oxford University Press, multi-national private corporations such as JP Morgan and HSBC, as well as public sector institutions such as the Department of Defence and the Department of Health.