course overview
Overview
This two-day workshop focuses on identifying the causes of business problems, building solutions that answer those problems, and ensuring that those answers meet stakeholder quality standards. It is highly interactive and designed to allow participants to both acquire and apply skills that can serve them well in the workplace. It utilizes a case study throughout the workshop. Finally, this workshop is compliant with the Project Management Body of Knowledge (the PMBOK Guide, Fifth Edition and draws insights on quality management and requirements from the Business Analysis Body of Knowledge (the BABOK ).
In an environment of rapid change, an organization's outputs: its products, projects and processes – must all meet business objectives to make effective and efficient use of scarce resources. These outputs also have to satisfy the needs for which they were initiated by the organization, which requires first identifying these needs and then analyzing the best solution to fill them. At its heart, the ability to identify needs and then propose effective solutions is related to accurately measuring quality, in three dimensions:
Failing to meet any one of these quality dimensions can create problems, waste critical resources and result in dissatisfied stakeholders. Meeting these three dimensions of quality requires the application of a broad array of skills that include:
Audience
The target student for this workshop is a project manager, a business analyst working on improving organizational processes, team members engaged in process controls or quality improvement, or a process stakeholder whose job performance involves effective interaction with organizational processes. General managers with the intention of improving their understanding of process improvement and project management would also benefit from this workshop.
14 PDUs
2 days
Outline
Outline of Identifying Problems and Providing Effective Solutions Training 1. Introduction to the Workshop
2. Problem Analysis Fundamentals and the Link to Quality
3. Identifying Problems and Managing Quality Solutions
4. Problems and Root Cause Analysis
5. Managing and Improving Processes
6. Advanced Tools for Quality Management
7. Workshop wrap-up
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.
All $ prices are in USD unless it’s a NZ or AU date
SPVC = Self Paced Virtual Class
LVC = Live Virtual Class
Our clients have included prestigious national organisations such as Oxford University Press, multi-national private corporations such as JP Morgan and HSBC, as well as public sector institutions such as the Department of Defence and the Department of Health.