ILM Course

course overview

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The ILM Level 5 Award in Leadership and Management has been designed to give practising or aspiring middle managers a solid foundation for their formal development in this role.

This is a concise qualification made up of two units. In the first unit, 'Becoming an Effective Leader', participants explore the nature of the middle management role and critically evaluate their own managerial ability.

In the second unit, 'Managing Stress and Conflict in the Workplace', participants explore the techniques for dealing with conflict and implementing conflict resolution. This module also focuses on stress management within the organisation and asks the candidates to assess their own and the organisation's ability to recognise and manage stress effectively.


Suitable for either practising or aspiring middle managers looking to gain a professionally recognised qualification.

Benefits of attending:

  • Gain a recognised national qualification for managers
  • ILM 'Learner Membership' status giving access to a range of benefits
  • Participate in practical workshops

Skills Gained

By the end of this course you will be able to:

  • Understand the specific responsibilities of middle managers in enabling an organisation to achieve its goals.
  • Understand how communication and interpersonal relationships affect managerial performance in the workplace.
  • Evaluate personal development opportunities to improve your own managerial style.
  • Review the motivation, commitment and goals of the people you lead.
  • Review your own ability to motivate people and build commitment to achieve the organisation's goals.
  • Identify effective emotional intelligence techniques that build upon your own communication style.
  • Understand your own stress levels and explore how to thrive under pressure.


Understanding the Management Role

  • The role of the middle manager and its part in achieving organisational goals
  • Key responsibilities of the middle manager
  • Management styles and assessing your current style

Effective Communication

  • The importance of effective communication in the workplace
  • Active listening – listening for emotion
  • Effective questioning
  • Overcoming barriers to communication
  • The power of networks

Assessing Your Own Leadership Capability

  • The difference between management and leadership
  • The responsibilities of a leader
  • Situational leadership – assessing your style
  • Transactional and transformational leadership

Motivation and Delegation

  • Introduction to motivational theories
  • Developing your staff through delegation
  • What can you delegate?

Emotional Intelligence (EI)

  • Background to emotional intelligence
  • Practical emotional intelligence techniques
  • Benefits of EI

Managing Difficult Situations

  • Evaluate the effectiveness of the organisation in recognising workplace stress and conflict and providing necessary support mechanisms
  • Critically evaluate your own ability to identify and deal with workplace stress and conflict effectively in your own area of responsibility

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Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes

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