Avaya Aura Course

course overview

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This instructor led course is designed for individuals responsible for Implementation, configuration an support using Avaya

Aura Experience Portal and Proactive Outreach Manager. Delivered in a classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

The Implementing and Supporting Avaya Aura Experience Portal and Proactive Outreach Manager course is designed to attend with your own equipment such as development PC or Mac. To practice the exercises, students may need their own smart phone to deploy mobile applications. Students will have an opportunity to ask questions and participate in discussions during the lectures and lab exercises.


This course is recommended for students preparing to take the ACSS-Avaya Aura Experience Portal with Proactive Outreach Manager Credential exam

Skills Gained

Key objectives for this offer include the ability to:

  • Identify the function of each component and how they are integrated in a contact center environment
  • Describe the basic system architecture of Avaya Aura Experience Portal
  • Identify and describe the function of Avaya Intelligent Customer Routing, Avaya Aura Orchestration Designer and Avaya Proactive Outreach Manager
  • Integrate and install Avaya Aura Experience Portal with communication infrastructure
  • Identify the pre-installation requirements for Avaya Aura Experience Portal
  • Perform a system backup
  • Maintain and troubleshoot AvayaAura Experience Portal, Avaya Intelligent Customer Routing, Avaya Aura Orchestration Designer and Avaya Proactive Outreach Manager


Recommended knowledge:

  • Knowledge of Avaya Aura Experience Portal, Intelligent Customer Routing, Avaya Proactive Outreach Manager implementation and system operation
  • Knowledge of Avaya Aura Orchestration Designer Implementation, application design and application deployment
  • Knowledge of system architecture and call flow
  • Basic knowledge of Linux and Windows operating systems

Avaya Learning System Requirements

To ensure that you are able to successfully complete this course, please validate that your PC meets the system requirements as outlined from the Learner Home Page. Please look for the System Requirements section under 'Help', click View Requirements by Training Medium.


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Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes

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