After completing this course, students will be able to: After completing this course, students will be able to: After completing this course, students will be able to:
- Design practices to measure end-user satisfaction
- Design processes to capture and analyze user feedback from external sources
- Design routing for client application crash report data
- Recommend monitoring tools and technologies
- Recommend system and feature usage tracking tools
- Configure crash report integration for client applications
- Develop monitoring and status dashboards
- Implement routing for client application crash report data
- Implement tools to track system usage, feature usage, and flow
- Integrate and configure ticketing systems with development team's work management system
- Analyze alerts to establish a baseline
- Analyze telemetry to establish a baseline
- Perform live site reviews and capture feedback for system outages
- Perform ongoing tuning to reduce meaningless or non-actionable alerts
Design practices to measure end-user satisfaction Design practices to measure end-user satisfaction Design practices to measure end-user satisfaction
Design processes to capture and analyze user feedback from external sources Design processes to capture and analyze user feedback from external sources Design processes to capture and analyze user feedback from external sources
Design routing for client application crash report data Design routing for client application crash report data Design routing for client application crash report data
Recommend monitoring tools and technologies Recommend monitoring tools and technologies Recommend monitoring tools and technologies
Recommend system and feature usage tracking tools Recommend system and feature usage tracking tools Recommend system and feature usage tracking tools
Configure crash report integration for client applications Configure crash report integration for client applications Configure crash report integration for client applications
Develop monitoring and status dashboards Develop monitoring and status dashboards Develop monitoring and status dashboards
Implement routing for client application crash report data Implement routing for client application crash report data Implement routing for client application crash report data
Implement tools to track system usage, feature usage, and flow Implement tools to track system usage, feature usage, and flow Implement tools to track system usage, feature usage, and flow
Integrate and configure ticketing systems with development team's work management system Integrate and configure ticketing systems with development team's work management system Integrate and configure ticketing systems with development team's work management system
Analyze alerts to establish a baseline Analyze alerts to establish a baseline Analyze alerts to establish a baseline
Analyze telemetry to establish a baseline Analyze telemetry to establish a baseline Analyze telemetry to establish a baseline
Perform live site reviews and capture feedback for system outages Perform live site reviews and capture feedback for system outages Perform live site reviews and capture feedback for system outages
Perform ongoing tuning to reduce meaningless or non-actionable alerts Perform ongoing tuning to reduce meaningless or non-actionable alerts Perform ongoing tuning to reduce meaningless or non-actionable alerts
