Business Systems Development Course

course overview

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Design thinking refers to creative strategies designers use during the process of designing. It is an approach to resolve issues outside of professional design practice. Design thinking in business uses the designer's sensibility and methods to match people's needs with what is technologically feasible and what a viable business strategy can convert into customer value and market opportunity.

Our two day class features five breakout projects aimed at giving the participants the abilities to implement strategies for immediate use after the class.

Skills Gained

  • Philosophy of Design
  • Building a Design Thinking Practice
  • The 10-Step Design Process: An overview of the design process
  • Innovation & Design: Understanding the origin of innovation, evaluating design principles
  • Stakeholder Analysis: Understanding how to map the complex network of beneficiaries
  • 3-Phase Vision Creation: Learning to articulate design in phases, K-Scripts, state tables
  • Small Group Design Exercise 2: Empathetic design experience
  • Leadership Skills: overview of skills to create an innovative culture
  • Psychology and Branding: Understanding the social-psychological aspect of interface design
  • Usability Testing techniques, organizing and interpreting results
  • Presentation techniques for innovation and design
  1. Designing for Application Modernization
  2. Design Evaluation
  3. Design empathy
  4. Product Design
  5. Service Design

2 days


Outline of Essentials of Design Thinking Training LO1 – The Design Thinking Process

Design Thinking in 5 Minutes

The Design Thinking Triangle

Design Thinking & Agile

Design Thinking Process

LO2 – Working as a Team

Design Thinking Golden Rules

Design Thinking Roles

Mindset Cards

Constructive Feedback




Visual Thinking

LO3 – Phase 1: Comprehension

Ecosystem Basics

Ecosystem Map

In-Depth Interview



Generating Insights

Comprehension Phase Iteration

LO4 – Phase 2: Ideation

Ideation Basics

Reformulating Challenges

Generating Ideas

Crazy 8s

Design Principles

Evaluation Matrix

Concept Map

Ideation Iteration

LO5 – Phase 3: Prototyping

Prototyping Basics

Journey (Part 1)

Journey (Part 2)

Business Model Canvas

Body Storming

Paper Prototype

Interactive Prototype

Prototyping Iteration

LO6 – Phase 4: Evaluation

Evaluation Basics

Concept Test Basics

Concept Test Feedback

User Test Basics

User Test Planning

Task Analysis

Experience Analysis

Talk to an expert

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site and let us know you are interested in the requirements box, or simply mention it when we contact you.

All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes

Trusted by over 1/2 million students in 15 countries

Our clients have included prestigious national organisations such as Oxford University Press, multi-national private corporations such as JP Morgan and HSBC, as well as public sector institutions such as the Department of Defence and the Department of Health.