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ISO IEC 20000 Foundation

  • CMDBID 35288
  • Course Code QAISO20KF,ISO,IEC
  • Duration 3 Days
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ISO Course

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Overview

The purpose of the Foundation qualification is to confirm that a delegate has sufficient knowledge of the contents and high level requirements of the ISO/IEC 20000 standard, and understands at a foundation level how the standard operates in a typical IT service provider organisation.

You will sit your foundation exam on the last day of this course.

Possession of the Foundation Certificate is also one of the possible pre-requisites for the Practitioner qualification.

Target

Audience

This qualification is aimed at staff working within an ITSM service provider organization that requires a basic understanding of the standard. It is equally relevant for those working within service providers who are already certified to ISO/IEC 20000 or those considering its implementation.

Skills Gained

At the end of this course you will be able to understand:

  • The scope and purpose of Parts 1, 2, 3 and 5 of ISO/IEC 20000 and how these can be used
  • The key terms and definitions used
  • The fundamental requirements for an SMS and the need for continual improvement
  • The processes, their objectives and high level requirements
  • Applicability and scope definition requirements
  • The purpose of internal and external audits, their operation and the associated terminology
  • The operation of the APMG certification scheme
  • The relationship with best practices, ITIL , and related standards, ISO 9001 and ISO/IEC 27001

Prerequisites

  • There is no pre-requisite for the Foundation qualification but knowledge of the basic principles of IT service management would be an advantage.
  • APMG mandate that proof of ID is required from all delegates prior to taking the exam.

Outline

  • Overview of ISO/IEC 20000
  • The schemes available for certifcation and qualification
  • Compatibility of the SMS with other management system standards
  • Terms and definitions
  • The SMS, and the concepts, responsibilities, requirements and processes needed to confirm
  • The Deming cycle
  • An understanding of the concepts and requirements of each process defined within ISO/IEC 20000

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LVC = Live Virtual Class

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