Live instructor-led training
ISO/IEC 20000 Foundation
- CMDBID 100191363
- Course Code
- Duration 2 Days
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Course content
What you will learn
Overview
ISO/IEC 20000 Foundation is a practical training course for teams that need structured, instructor-led skills in ISO/IEC, Foundation Day, SMS.
Why should you attend?
The PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS). In this training course you will learn about the various aspects of an SMS, including the context of the organization, top management involvement and activities, planning and resources for the SMS, controls and measures for service delivery activities, performance evaluations, and continual improvement activities.
After completing the training course, you can sit for the exam. If you successfully pass the exam, you can apply for the "PECB Certificate Holder in ISO/IEC 20000 Foundation" certificate. An internationally recognized "PECB ISO/IEC 20000 Foundation" certificate demonstrates that you have an overall knowledge of ISO/IEC 20000-1 requirements for an SMS and allows you to be part of SMS implementation projects.
Audience
The ISO/IEC 20000 Foundation training course is intended for:
- Managers and consultants seeking to acquaint themselves with ISO/IEC 20000-1 requirements for an SMS
- Personnel responsible for managing, maintaining, and improving services and service delivery capabilities
- Aspiring professionals seeking knowledge about basic concepts of service management
- Members of SMS implementation and operation teams
- Individuals wishing to pursue a career in service management.
Skills Gained
By participating in this training course, you will:
- Understand the basic service management concepts, definitions, and approaches
- Get acquainted with the ISO/IEC 20000-1 requirements for a service management system
- Develop a general understanding of how an organization can meet the requirements of ISO/IEC 20000-1.
Prerequisites
Prerequisites
- No formal prerequisites are required unless specified by the vendor for ISO/IEC 20000 Foundation
- A basic understanding of the relevant business, technology or project environment is recommended
- Review the official vendor guidance before booking an exam or certification assessment
Outline
Day 1:Introduction to service management concepts, SMS, and clauses 4-6 of ISO/IEC 20000-1
Day 2: Clauses 7-10 of ISO/IEC 20000-1 and certificate exam
Certification
The exam fully meets the requirements of the PECB Examination and Certificate Programme. It covers the following competency domains:
Domain 1: Fundamental concepts and principles of service management and the SMS based on ISO/IEC 20000-1
Domain 2:ISO/IEC 20000-1 requirements for an SMS - Clauses 4 to 10
Confirm current exam requirements with CourseMonster vendor-authorised training.
Continue your learning pathway: view all Quality and Management courses or compare related courses and follow-on options.
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Thinking about Onsite?
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost-effective option. One-to-one training can be delivered too, at reasonable rates.
Submit an enquiry from any page on this site and let us know you are interested in the requirements box, or simply mention it when we contact you.
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SPVC = Self Paced Virtual Class
LVC = Live Virtual Class
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