Live instructor-led training
ISO IEC 20000 Practitioner Training | CourseMonster
- CMDBID 41979
- Course Code MISO20KP,ISO,IEC
- Duration 3 Days
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Course content
What you will learn
Overview
This ISO/IEC 20000 Practitioner course, offered via PEBC, equips participants with practical knowledge and actionable skills to implement and maintain an IT Service Management System (SMS) that aligns with the ISO/IEC 20000-1 standard. It is designed to help professionals support their organizations in achieving and maintaining ISO/IEC 20000 certification.
The training culminates in a Practitioner-level certification exam administered on the final day of the course.
. Explore more IT technical training hereAudience
This qualification is aimed at practitioners, managers and consultants involved in an SMS implementation and/or on-going activities based on ISO/IEC 20000.
Skills Gained
- Understand the purpose, use and application of Parts 1, 2, 3 and 5 of the standard
- Assist and advise organizations in the achievement of conformance to ISO/IEC 20000-1 and certification
- Understand, explain and advise on issues regarding applicability and scope definition
- Understand and explain the relationship between ISO/IEC 20000 and ITSM best practices, ITIL, and related standards, ISO 9001 and ISO/IEC 27001, and how this can be used to support the achievement of certification to ISO/IEC 20000
- Explain and apply the requirements of ISO/IEC 20000-1
- Explain the use of technology and tools to support the implementation and improvement of an SMS, the achievement of certification and the on-going demonstration of conformity to ISO/IEC 20000-1
- Advise and assist in ISO/IEC 20000 certification readiness assessments to evaluate an SMS against the requirements of ISO/IEC 20000-1
- Produce and assess a gap analysis supported by an improvement and implementation plan
- Understand, create, apply and evaluate a service management plan including the service management policy and objectives
- Understand, create, apply and evaluate processes, procedures, process specific plans and process specific policies required by ISO/IEC 20000-1
- Assist, advise and assess organizations on the implementation of continual improvement processes
- Advise, prepare and analyse organizations for an ISO/IEC 20000 certification audit using the regulations of the APMG certification scheme
Prerequisites
- The pre-requisite for this qualification is the APMG ISO/IEC 20000 Foundation which is specifically designed as preparation for this Practitioner qualification or the ITIL Foundation qualification.
- APMG mandate that proof of ID is required from all delegates prior to taking the exam.
Outline
- Understand the purpose, use and application of Parts 1, 2, 3 and 5 of the standard
- Assist and advise organizations in the achievement of conformance to ISO/IEC 20000-1 and certification
- Understand, explain and advise on issues regarding applicability and scope definition
- Understand and explain the relationship between ISO/IEC 20000 and ITSM best practices, ITIL, and related standards, ISO 9001 and ISO/IEC 27001, and how this can be used to support the achievement of certification to ISO/IEC 20000
- Explain and apply the requirements of ISO/IEC 20000-1
- Explain the use of technology and tools to support the implementation and improvement of an SMS, the achievement of certification and the on-going demonstration of conformity to ISO/IEC 20000-1
- Advise and assist in ISO/IEC 20000 certification readiness assessments to evaluate an SMS against the requirements of ISO/IEC 20000-1
- Produce and assess a gap analysis supported by an improvement and implementation plan
- Understand, create, apply and evaluate a service management plan including the service management policy and objectives
- Understand, create, apply and evaluate processes, procedures, process specific plans and process specific policies required by ISO/IEC 20000-1
- Assist, advise and assess organizations on the implementation of continual improvement processes
- Advise, prepare and analyse organizations for an ISO/IEC 20000 certification audit using the regulations of the APMG certification scheme
Certification
Some courses may support vendor certification exams or digital badges. Exam availability depends on the specific programme and vendor requirements.
Is ISO IEC 20000 Practitioner right for me?
This course is for learners who want structured, expert-led training in professional development with practical workplace outcomes.
What will I learn on ISO IEC 20000 Practitioner?
You will build practical professional development skills, understand key concepts and apply the course outcomes in real workplace scenarios.
Does ISO IEC 20000 Practitioner include exam preparation?
Yes, this course supports certification or exam preparation where included in the selected delivery option.
What should I do after ISO IEC 20000 Practitioner?
Compare related CourseMonster courses and follow-on pathways to choose the best next step for your role or team.
Talk to an expert
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If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.
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