All Brands   >   Microsoft   >   Microsoft System Center   >   Microsoft IT Service Management with System Center Service Manager 10965-D

CMDBID: 54563 | Course Code: M10965,IT | Duration: 5 Days
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This five-day course will provide students with the key knowledge required to deploy and configure System Center 2016 Service Manager. Where Service Manager sits within the System Center 2016 product -What business and technical needs Service Manager is designed to meet - How Service Manager aligns itself to ITIL and MOF - How to architect and implement a System Center 2016 Service Manager deployment - How to upgrade an existing Service Manager 2012 R2 environment to System Center 2016 - How to customize System Center 2016 Service Manager to be in line with corporate standards - How to configure Incident and Problem Management - How to configure Activity, Change and Release Management - How to configure Service Requests - How to configure Service Level Management - How to customize the Self-Service Portal - How to configure Reporting and Analysis - How to troubleshoot Service Manager and perform disaster recovery - How to create customized Service Manager forms.

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Start Date
ONSITE, United States
5 Days

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SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

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