All Brands   >   Microsoft   >   Microsoft System Center   >   IT Service Management with System Center Service Manager M10965

CMDBID: 54563 | Course Code: M10965,IT | Duration: 5 Days
Overview >

This five-day course will provide students with the key knowledge required to deploy and configure System Center 2016 Service Manager. Where Service Manager sits within the System Center 2016 product -What business and technical needs Service Manager is designed to meet - How Service Manager aligns itself to ITIL and MOF - How to architect and implement a System Center 2016 Service Manager deployment - How to upgrade an existing Service Manager 2012 R2 environment to System Center 2016 - How to customize System Center 2016 Service Manager to be in line with corporate standards - How to configure Incident and Problem Management - How to configure Activity, Change and Release Management - How to configure Service Requests - How to configure Service Level Management - How to customize the Self-Service Portal - How to configure Reporting and Analysis - How to troubleshoot Service Manager and perform disaster recovery - How to create customized Service Manager forms.

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Course Dates

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Location
Start Date
Price
Online, Online
25th Jan 2021
£2390
TBC, United Kingdom
25th Jan 2021
£2390
Virtual, Live Virtual
12th Apr 2021
£2445
Online, Online
26th Apr 2021
£2390
Online, Online
12th Jul 2021
£2390
Online, Online
11th Oct 2021
£2390
ONSITE, United States
Onsite
£2110

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes