This is not your typical ITIL® course!
Specific ITIL processes are not discussed during the agenda. Instead, the focus is given to teaching you the management and business skills needed to apply a “fit for purpose” approach for implementing ITIL concepts.
Other ITIL courses teach the “what” you have to know, and not the “how” to implement. It is important to understand that knowledge of ITIL good practices alone does not guarantee the success of IT Service Management (ITSM) initiatives. ITIL practices need to be “Adopted” and “Adapted” to the specific circumstances and requirements of the organization. But how is this done? How do you ensure that your ITSM approach will deliver real business value? And, how can changes and improvements be sustained over time with minimum risk and the highest likelihood of success? To answer these important questions, the course focuses on:
In addition, this course introduces the Guiding Principles critical to embedding a CSI culture, specifically:
Participants will receive a toolkit that includes relevant references from existing ITSM and ITIL publications, worksheets, templates, case studies, and scenarios, and recommended value-added reading.
