The ITIL Specialist – Create, Deliver & Support (CDS) is one of five courses needed to achieve ITIL 4's Managing Professional (MP) designation.
This 3-day course covers the core service management activities and expands beyond the current scope of ITIL v3 to cover the 'creation' of services.
The course agenda covers the following ITIL 4 practices to help you understand the major factors that contribute to the successful creation, delivery, and support across ITIL's new service value system (SVS) business model:
This course is aimed at IT service management practitioners who are seeking to obtain the ITIL Managing Professional (MP) designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery.
Roles include: Service Desk Directors/Managers; IT Infrastructure & Support Directors/Managers; Problem, Change, and Release Managers; DevOps Directors/Managers; Continual Improvement Program/Project Directors/Managers; Senior Service & Support Analysts; Process/Practice Owners; Service Level Management Directors/Managers.
For this course you are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course. To look at available dates for the ITIL 4 Foundation certification course, click here.
Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the Pink Elephant Terms of Use.
If you would like more information on any of these options below, please call us at 1-888-273-PINK, email us at info@pinkelephant.com, or ask your questions via our convenient Chat window at the bottom-right corner of this page.
Training Method Description Purchase Options Self-Paced Online (SPO) Learn at your own pace from your computer, anywhere at any time. Get the FULL course in e-learning format for three months. If you are an individual:
If you are looking to train your team:
To get a quote, open the Chat window below, or contact info@pinkelephant.com. Public, Virtual Web-Based On specific dates throughout the year; hosted live, online, with our expert instructor. If you are an individual:
To get a quote, open the Chat window below, or contact info@pinkelephant.com. Virtual, Live Team Training On dates convenient to you; exclusively for your team, hosted live online by our expert instructor. If you are an individual:
Save BIG With our Bundle
This course is included in our MP Pass bundle – save over 30% off regular course fees and fast-track to achieving your ITIL 4 Managing Professional designation!
We're making it even easier and more cost-effective for IT professionals to obtain their MP designation. For a limited time, Pink Elephant is offering the MP Pass, which bundles all five advanced MP courses into one package, at a much lower cost than taking each course on its own.
The Pass includes access to all five MP courses and is offered in self-paced online format or live, virtual, instructor-led format.
Find out more about our special offer, including how to purchase here!
View the terms and conditions related to our public courses.
Fees do not include applicable tax, which is payable for all events presented in Canada.
This course is part of the ITIL 4 Managing Professional (MP) Pass - to purchase the bundle, select one of the options below: