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ITIL Course

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Overview

The ITIL 4 Specialist : High-velocity IT course explores the ways in which digital organisations and digital operating models function in high velocity environments. It will help aspiring organisations and practitioners to understand the difference between IT transformation and digital transformation and know where to make digital investment for significant business enablement. This course will enable traditional practitioners and organizations to update their skills and working methods for the digital era. The course also focusses on the characteristics of high velocity organisations and demonstrates how ITIL’s operating model, principles and operational practices can be used for digital delivery, from optimisation to radical transformation. This course is targeted at:

  • IT managers and practitioners working within or towards the delivery of digital products and services
  • Anyone involved in digital services or working on digital transformation projects
  • IT professionals in organizations working in, or migrating to Lean, Agile or DevOps ways of working or highly automated environments

The following are suggested job titles that would be relevant for attending this course : Service Designer; Release Manager; Cloud Architect; DevOps Engineer; Software Developer; Automation Specialist; Test Engineer; Scrum Master; Business Transformation Manager; Applications Engineer; Cloud Software and Network Engineer; IT Operations Manager.


As part of the course, delegates will be prepared for the ITIL 4 Specialist: High-velocity IT examination.

  • The exam is a closed book examination, 90 minutes in duration and consists of 40 multi-choice questions.
  • Successful candidates will need to score 28 or more out of 40 to pass.
  • A PeopleCert certification exam voucher is included in the cost of training.


ITIL®/PRINCE2® and PRINCE2 Agile® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Skills Gained

ITIL 4 Specialist: High-velocity IT course will provide you with the skills and knowledge to:

  • Understand the rapid nature of the digital enterprise and how to co-create resilient and valuable digital services at speed
  • Understand the benefits of a less centralised approach to IT service delivery
  • Optimise end-user services and make the right investments for your organisation using the latest digital technology and design thinking
  • Balance working with complex, adaptive systems enabled with flexible practices that adapt to changing environments
  • Demonstrate how to integrate the digital product lifecycle with ITIL’s core operating model to meet and exceed business goals
  • Utilise new ways of working and approaches to enable small incremental steps to improve services to co-create increased value

Outline

Module 1: Course Intro and ITIL 4 Overview Module 2: High-velocity concepts Module 3: Digital Product lifecycle Module 4: High-velocity IT culture Module 5: HIgh-velocity IT Techniques - Valuable investments Module 6: High-velocity IT Techniques - Fast Development Module 7: High-velocity IT Techniques - Resilient Operations Module 8: High-velocity IT Techniques - Co-created value and Assured conformance Module 9: High-velocity IT Summary

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Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site and let us know you are interested in the requirements box, or simply mention it when we contact you.

All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes

Trusted by over 1/2 million students in 15 countries

Our clients have included prestigious national organisations such as Oxford University Press, multi-national private corporations such as JP Morgan and HSBC, as well as public sector institutions such as the Department of Defence and the Department of Health.