The ITIL Overview course delivers the following in one day:
- What is ITIL? – the basic theory of ITIL
- Why ITIL? – help participants understand why organisations are applying ITIL framework, and what the business benefits are of using this framework
- Applying ITIL – the ways an organisation can apply ITIL to get the most out of it.
The course can be customised to suit an organisation’s requirements if desired.