Live instructor-led training
ITIL(R) 4 - Half day Overview
- CMDBID 1092
- Course Code ITIL4AH
- Duration 0.5 Days
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Course content
What you will learn
Overview
This course provides a high level overview of the principles of service management and introduces delegates to the latest ITIL 4 framework of best practice service management from AXELOS.
IT service management (ITSM) has now become a key strategic capability in organisations globally, as they depend more and more on advances in IT to drive transformational digital business change programmes. ITIL 4 is the very latest version of service management best practice guidance and is designed to ensure a flexible coordinated system for the effective governance and management of IT-enabled services. ITIL 4 has evolved to encompass changed practices that are suited to addressing the challenges involved in delivering successful digital transformation, as well as taking advantage of new ways of working such as DevOps, Agile and Lean.
Target audience
This course is aimed at all levels of IT professionals, customers, and users involved in the provision or receipt of IT-enabled services.
ITIL v4
Skills Gained
By completing the ITIL(R) 4 - Half day Overview ITIL4AH course participants will gain practical knowledge, configuration skills, implementation techniques and best practice understanding relevant to real enterprise environments.
Prerequisites
Participants should have basic familiarity with the technology area related to ITIL(R) 4 - Half day Overview ITIL4AH. Some courses may recommend prior experience or foundational training.
Outline
This course provides a high level overview of the principles of service management and introduces delegates to the latest ITIL 4 framework of best practice service management from AXELOS.
IT service management has now become a key strategic capability in organisations globally, as they depend more and more on advances in IT to drive transformational 'digital' business change programmes. ITIL 4 is the very latest version of service management best practice guidance and is designed to ensure a flexible coordinated system for the effective governance and management of IT-enabled services. ITIL 4 has evolved to encompass changed practices that are suited to addressing the challenges involved in delivering successful digital transformation, as well as taking advantage of new ways of working such as DevOps, Agile and Lean
What is the ITIL(R) 4 - Half day Overview ITIL4AH course about?
The ITIL(R) 4 - Half day Overview ITIL4AH course provides practical knowledge and skills used by professionals working with this technology or framework.
Who should attend the ITIL(R) 4 - Half day Overview ITIL4AH training course?
This course is designed for IT professionals, engineers, analysts, administrators and project teams who need hands-on knowledge.
Does the ITIL(R) 4 - Half day Overview ITIL4AH course include certification or an exam?
Many ITIL(R) 4 - Half day Overview ITIL4AH courses prepare participants for vendor certification exams or digital badges depending on the programme.
How can I enrol in the ITIL(R) 4 - Half day Overview ITIL4AH course?
Visit the course page or Explore more ITIL training here
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If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost-effective option. One-to-one training can be delivered too, at reasonable rates.
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SPVC = Self Paced Virtual Class
LVC = Live Virtual Class
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