ITIL(R) 4 Leader: Digital and IT Strategy Training Course | CourseMonster

This course will provide you with the skills and knowledge to:

• Align and manage your enterprise, IT, and digital strategies, using ITIL 4 concepts
• Explore the use of the ITIL 4 framework to support an organisation’s digital transformation journey
• Respond to digital disruption by reshaping corporate strategy and adapting business and operating models
• Understand how internal and external factors influence a digital vision and strategy
• Encourage a culture that is more agile, resilient, lean and continuously improving
• Helps aspiring organisations and practitioners understand where to focus when combating competition and where to make digital investment

By completing the ITIL(R) 4 Leader: Digital and IT Strategy ITIL4LDITS course participants will gain practical knowledge, configuration skills, implementation techniques and best practice understanding relevant to real enterprise environments.

Useful links: PeopleCert ITIL certification | IT Service Management training at CourseMonster | CourseMonster course page

Additional workplace outcomes: Participants can explain where ITIL(R) 4 Leader: Digital and IT Strategy Training Course | CourseMonster fits in a wider PeopleCert / Best Practice skills roadmap, identify related certifications or follow-on courses, and apply the concepts to real project, operations or service delivery scenarios.

Learners must have an ITIL 4 Foundation certificate, orhave attended and passed ITIL 4 Managing Professional Transition.

ITIL 3 or previous versions of ITIL Foundation certificates are NOTa valid prerequisite.

As part of preparing the delegates for the intensive nature of this learning programme you will be provided with pre-course work prior to attending the first day via myQA. It is CRUCIALto the success of the overall learning experience that delegates will have read and studied the associated AXELOS case study and other pre-course readingPRIORto attending the first day of the learning programme.

Please note: Due to the unique nature of this learning programme, which includes mandatory assessment activity, delegates MUST also demonstrate evidence of at least 3 years managerial experience when booking on to this course.

If you have not received your pre-course work within one week of the start of your learning programme, please contact your Account Manager or training@coursemonster.com

We highly advise that delegates should have acquired the ITIL 4 Managing Professional designation before booking onto this programme. This recommendation stems from the extensive strategic content covered in the course.

Module 1: Course Intro

Module 2: What is Digital and IT Strategy

Module 3: What is the Vision?

Module 4: Strategic analysis and assessment

Module 5: Strategic planning and approaches

Module 6: Strategic measurement and review

Module 7: Digital leadership and managing innovation

Module 8: Managing strategic risk

Module 9: Digital and IT Strategy summary

Assessment

Assignments are a crucial element of the learning programme and are designed to allow delegates to demonstrate they have grasped the key digital and IT strategy principles and that they can apply them to the associated AXELOS issued case study, which will be supplied to delegates as part of the pre-course work so enabling a smooth start to the first day of the learning programme.

The group assignments will be assessed and marked throughout the learning programme and passing these with a minimum score of 30 out of 40 is required prior to delegates taking the associated ‘closed book’ examination.

Delegates will receive notification of their in-course assignment results within 2 business days of completing the learning program. Upon passing, they can schedule the 30-question multiple-choice exam, requiring a score of 21 or higher for success. Successful completion of both the assignments and the exam leads to the awarding of the ITIL 4 Leader: Digital and IT Strategy certification.

PeopleCert exams take place remotely via PeopleCert Online Proctoring, and the afternoon of the last day of your course will continue with your learning until approximately 4.00pm. When booking your exam please ensure that it is for a time after the course has concluded and you have had confirmation that your assignment has passed. You may need to download special software such as ExamShield – your trainer will offer you guidance.

Reasonable Adjustments Policy

The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper.

. Explore more ITIL traininghere

Useful links: PeopleCert ITIL certification | IT Service Management training at CourseMonster | CourseMonster course page

Suggested learning path: After this course, compare related options via the links in the overview and the PeopleCert / Best Practice training category.

PeopleCert examinations are remotely proctored. Once registered you will receive an exam registration email directly from PeopleCert. This email will contain the necessary instruction on how to schedule your exam.

• Official course manuals will be provided as an eBook resource for learners undertaking this course.
• For open book exams learners are permitted to use a second device to access the official course manual, the use of dual monitors is not permitted during the exam.

***Due to the current high demand for online exams, there may be limited time slots available. Delegates are invited to contact Peoplecert directly regarding the provision of additional sessions. We would recommend delegates follow this process and re-access the live calendar regularly as Peoplecert will add additional sessions where demand dictates. ***

Please Note: You have the option to select between an intensive three-day block or a more extended arrangement of one day per week over a three-week period. For availability details, refer to the dates and locations section below.

Confirm current exam requirements with PeopleCert ITIL certification.