course overview
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Overview
This course is an ITIL Extension Module. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.
The course is based around the customer journey and explores how we would engage with cloud service providers (CSPs) to understand their services through to the onboarding of those services and how we realize value from them. This is not a technical cloud services course but more around the supplier/consumer journey. This course will be delivered over two-and-a-half days with an exam voucher for delegates to take the associated exam at a time of their choosing.
The course is aimed at anybody who will be involved in decision making around cloud services and also negotiations with and managing cloud service providers.
The exam is a 90 minute, closed book examination of 40 multiple choice questions invigilated by PeopleCert. The pass mark for this exam is 70% (28/40)
Important information: This examination is a standalone module –it extends knowledge but it does not count towards obtaining the ITIL Managing Professional or ITIL Strategist qualification award.
PeopleCert exams take place remotely via PeopleCert Online Proctoring, and the afternoon of the last day of your course will continue with your learning until approximately 4.00pm. When booking your exam please ensure that it is for a time after the course has concluded and at a time convenient for you. You will be required to download and install ExamShield and conduct a compatibility test prior to sitting the exam.
Audience
Prerequisites
There are no pre-requisites for this course although an understanding of ITIL terminology would be helpful.
Certification
PeopleCert examinations are remotely proctored. Once registered by the QA exam administration team you will receive an exam registration email directly from PeopleCert. This email will contain the necessary instruction on how to schedule your exam.
***Due to the current high demand for online exams, there may be limited time slots available. Delegates are invited to contact Peoplecert directly regarding the provision of additional sessions. We would recommend delegates follow this process and re-access the live calendar regularly as Peoplecert will add additional sessions where demand dictates. ***
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.
Submit an enquiry from any page on this site and let us know you are interested in the requirements box, or simply mention it when we contact you.
All $ prices are in USD unless it’s a NZ or AU date
SPVC = Self Paced Virtual Class
LVC = Live Virtual Class
Our clients have included prestigious national organisations such as Oxford University Press, multi-national private corporations such as JP Morgan and HSBC, as well as public sector institutions such as the Department of Defence and the Department of Health.
